JD.COM
Trust & Safety Operations Specialist – Marketplace Enforcement — EU / UK
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Newly Created Role in JD Europe's International Compliance Department
This is a newly created role within JD Europe's International Compliance Department and Trust & Safety Operations function. You will investigate marketplace issues and support enforcement across sellers, products, listings and content in our UK and EU marketplaces.
The role spans marketplace investigations, notice-and-action, prohibited and restricted products, product safety and IP. You will also contribute operational insight to the continued development of enforcement policies and decision guidance.
What You'll Do
- Investigate seller, product, listing, and content cases
- Review reports, account information, and evidence and apply JD's enforcement policies
- Handle notice-and-action and prohibited or restricted product cases
- Make or implement listing and seller enforcement decisions within defined authority levels
- Review seller evidence, responses, and corrective actions
- Support product safety and IP/infringement investigations
- Identify repeat violations, linked cases, and patterns of marketplace abuse
- Maintain clear case records and evidence to support independent review where decisions are challenged
- Contribute case insights to the development of enforcement policies, SOPs, and decision guidance
- Escalate complex or high-risk cases appropriately
- Work with Compliance, Seller Support, Customer Service, and Marketplace teams to resolve cases effectively
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What We're Looking For
- Experience in Trust & Safety, marketplace operations, investigations, seller risk, fraud, compliance operations, or a related field
- Marketplace or e-commerce experience preferred
- Experience reviewing evidence and applying policies, rules, or SOPs
- Strong judgment, analytical skills, and attention to detail
- Comfortable managing cases at volume and escalating exceptions appropriately
- Experience with marketplace enforcement, product safety, or IP is an advantage
- Practical, organized, and comfortable working in a fast-moving international environment
- Strong written and spoken English; Mandarin or another European language would be an advantage
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Why This Role
You will work across a broad range of marketplace Trust & Safety issues, with exposure to investigations, enforcement, product safety, and IP across multiple European markets, while contributing to the policies and processes that support effective marketplace enforcement.
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