Swissport
TUI Airport Team Manager- Birmingham International Airport
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TUI Airport Team Manager
Salary: Competitive
Contract: Permanent
Schedule: The operation requires a rotational shift cover, which is varied.
About the Role
To effectively manage and grow the partnership between the two companies and secure joint future successes; To utilise a multi-skilled and fully flexible dispatch, passenger services, and ramp workforce to consistently meet customer expectations within pre-agreed budget limits and service level agreements, in a professional manner.
Responsibilities
- To develop and maintain the partnership with TUI at Birmingham Airport.
- Directly accountable for all areas of the TUI operation at Birmingham Airport on a day-to-day (shift-by-shift) basis.
- To develop and maintain effective and productive working relationships with all service partners, continually monitoring performance standards to ensure KPIs are achieved.
- To develop, agree, and implement (then monitor) operational plans to ensure the business targets are met.
- To analyse all delays and establish RCA processes to ensure non-repeat of occurrences.
- To clearly identify all legislative, regulatory, statutory, and procedural requirements placed upon the station and recommend operational areas of improvement.
- To lead, complete, and develop prompt, accurate recording of incidents and delay/service failures.
- To contribute to overall business plans and strategy as a member of the management team and to undertake projects at the request of senior management to develop and exploit fully commercial and business improvement opportunities.
- To develop, agree, and implement, then monitor financial plans to ensure all business and commercial opportunities are exploited.
- Undertaking of any other duties as required by the Company.
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Knowledge, Skills, and Experience
- Significant experience of managing the ground handling operations of both airside and landside.
- Evidence of a high level of people, customer, and business management skills including leadership, strategic planning, finance, and communication skills.
- Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment, and security issues.
- Significant experience of managing large customer relationships and change.
- Significant experience of producing statistical information and developing, implementing, and monitoring new operational ideas.
- Experience of managing ground handling operations on behalf of a large volume charter carrier.
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Measures of Performance
- Stations partnership/relationship develops and is commercially strong.
- Performance is managed against budget and no overspend is attributed to the service provided to the carrier.
- Demonstration of understanding of the partnership needs and implementation of ideas.
- Punctuality and service targets are achieved and exceeded and demonstrated statistically.
- All internal and customer feedback to be addressed promptly and effectively.
- Realistic solutions are presented and implemented timely and effectively.
- Service delivery failures minimized and controlled.
Qualifications
- Minimum of 4 GCSE’s grade A-C including English and Maths (or equivalent).
- Excellent oral and written communications.
- Computer literacy (Word, Excel, PowerPoint) will be considered an advantage.
- Ability to multi-task and work effectively in a fast-paced environment.
- Ability to work closely with other departments and managers.
- Excellent attention to detail.
- As and when, travel may be required between Swissport sites, with overnight stays when required.
Desirable
- Previous business transition experience in large customer operations desirable.
- Demonstrable experience operating in senior aviation roles desirable.
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