Lloyds Banking Group
Tusker Customer Consultants - Watford
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Job Title: EET Employee Engagement (New Business)
Salary:
£31,380
Location(s):
Watford
Hours:
Full-time
Working Pattern:
Hybrid (at least two days per week at Watford office, 5 days during the training period unless an exception is requested)
Job Description Summary
Based in Watford
Job Description
As a New Business Engagement Executive, you will focus on new business enquiries, expanding our reach, and bringing the benefits of our employee car scheme to a wider audience. You'll be part of the dynamic Employee Engagement Team, responsible for proactively connecting with potential customers, guiding them through the process, and driving new business growth.
About this Opportunity
Are you passionate about consultative customer care and eager to help people? This is an exciting opportunity to contribute to a rapidly expanding company and make a tangible difference to our growth.
What You’ll Need
- Customer-Focused Approach: Genuine passion for exceptional customer service and building strong relationships.
- Communication Skills: Excellent communication, interpersonal, and negotiation skills.
- Interpersonal: Warm, enthusiastic, and outgoing personality with a desire to help others.
- Problem-Solving: Proactive and resourceful problem-solver with critical thinking and adaptability.
- Personal Attributes: Self-motivated, driven, detail-oriented, and flexible approach to work.
- Great Teammate: Ability to work collaboratively and contribute to a positive work environment.
- Product Knowledge: Strong interest in cars and the automotive industry.
- Organizational Skills: Strong organizational and time management skills.
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Additional Experience
- Inbound Lead Conversion: Manage inbound inquiries to convert interest into confirmed orders.
- Proactive Outreach: Initiate outbound calls to present the advantages of our employee car scheme.
- Quotation & Follow-Up: Prepare tailored vehicle quotations and follow up with customers.
- Product Knowledge Expert: Stay updated on vehicle models and industry trends.
- Event Participation: Represent the company at roadshows and launch events.
- Customer Support: Assist customers with platform logins and the ordering process.
- Collaboration & Teamwork: Collaborate effectively with colleagues and stakeholders.
- Exceptional Customer Communication: Provide outstanding customer service through phone, email, and live chat.
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About Working for Us
We are committed to creating an inclusive organization that reflects modern society and celebrates diversity. We offer:
- A generous pension contribution up to 15%
- Annual performance-related bonus
- Share schemes including free shares
- Benefits adaptable to your lifestyle
- 22 days’ holiday plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose? Apply today.
At Lloyds Banking Group, we're driven by a purpose to help Britain prosper. Our colleagues are focused on making a difference to customers, businesses, and communities. We offer opportunities to learn, grow, and develop.
We keep your data safe. We'll only ask for confidential or sensitive information once you have formally been invited to an interview or accepted a verbal offer. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We are committed to creating a values-led culture and building a workforce that reflects the diversity of the customers and communities we serve. Together, we’re building a truly inclusive workplace where all colleagues have the opportunity to make a real difference.
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