Lloyds Banking Group
Tusker Implementation Assistant - Watford
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JOB TITLE: Implementation Admin Assistant
SALARY: £31,380
LOCATION(S): Watford
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 40% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained. As an inclusive employer, we offer Workplace Adjustments for colleagues with disabilities (including long-term health and neurodivergent conditions) where reasonable. This might include flexibility with office attendance, location, and working patterns.
About this Opportunity
This role provides essential support to the Sales Support team, helping to coordinate customer implementations, scheme launches and ongoing scheme administration. The Implementation Admin Assistant plays an important part in ensuring schemes are set up accurately, documentation is managed effectively and internal teams receive timely, reliable support throughout the onboarding process and beyond.
About us
We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
We're an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We're committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.
Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit Tusker car website for more information.
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What you'll need
- Self-motivated, proactive and confident using initiative and a strong team player with the ability to collaborate effectively across departments and build positive working relationships
- Collaborative, professional and able to work well within a team, across teams with different stakeholders around the business and independently.
- Able to prioritise effectively and work well under pressure with accurate, detail-focused and committed to high-quality work.
- Able to use existing knowledge and experience to approach new tasks and situations with confidence, adapting to different processes and ways of working.
- Willing to learn, develop and take on new challenges with strong organisation, time-management and prioritisation skills.
- Flexible and adaptable to changing priorities with strong attention to detail, problem-solving and troubleshooting skills.
- Excellent written and verbal communication skills with confident and competent in using Word, Excel and new systems or processes being able to work independently
And any experience of these would be really useful
- Experience of working collaboratively with Business Development, Implementation, Client Success, Credit Management and other teams to provide accurate cross-departmental administrative support for scheme onboarding and post-launch activity, ensuring tasks are completed within agreed timescales.
- Strong organisation, time-management and prioritisation skills to coordinate onboarding activity for new customer schemes, including credit requests, sanction checks and system set-up requirements.
- Accurate, detail-focused and committed to high-quality work to raise contractual agreements for internal review and arranging documents for customer review and signature and save signed legal agreements and maintaining accurate customer records across internal systems, including Back Office, Fleet Desk and Salesforce, so information is accessible to relevant teams and aligned with scheme requirements.
- Experience of process map and tailoring it to each customer's specific requirements, ensuring relevant scheme information is clearly documented and available throughout the life of the scheme; and supporting customer and driver portal set-up, including branding, configuration and required scheme information.
- Manage monthly reschedules, re-writes and early termination reports for an Employee Benefit Provider's customers, ensuring accurate and timely delivery. Coordinate motor insurance set-up with brokers and accident management providers for new customers.
- Manage invoicing requirements and payment terms reporting for new customers, liaising with internal teams to ensure requirements are understood and actioned.
- Support existing customers with second scheme set-up, including full schemes and affiliate arrangements.
- Prioritise workload effectively, balance competing deadlines and use initiative to progress tasks and resolve queries where possible. Provide project support across Sales Support activity and contribute to continuous improvement.
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About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.
We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch.
We'd love to hear from you.
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