Tusker Insurance Operations Specialist - Watford

And Any Experience Of These Would Be Really

• Experience of handling Operational Claims Management processes and trend reporting including FNOL, Vehicle Off Road, Repair Network, Relief Vehicle, Licence Checking, Credit Hire, Diminution
• Pro-actively handle and challenge Tusker’s Insurance related providers including; Broker, Insurer, Accident Management, Credit Hire, and Diminution on the daily operational delivery and cost management for delivering the services including the cost of claims, ULR performance, reserving, third party capture.
• Investigate and lead total loss claims from first notification through settlement and closure. Settle total loss status through repair estimate review and valuation reports.
• Ensure accurate termination of vehicles on all internal systems including collating any required documentation to complete the total loss process.
• Review and audit all supplier invoices for Insurance related topics including Accident Management
• Case handles complex cases including work with partners with appropriate reporting, identifying any appropriate trends and facilitate continual improvements by updating processes that relate to the driver journey and operational delivery for insurance total losses
• Collaborate with internal departments and external suppliers as needed, with a maintain a strong focus on customer satisfaction and service perfection.
• Assist with day to day internal and external escalated complaints, issues and queries related to insurance total losses with collaboration with suppliers, Tusker Account Managers and Resolutions team.

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative

And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.