Lloyds Banking Group
Tusker Maintenance Controller - Watford
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Maintenance Controller
Salary: £36,225
Location(s): Watford
Hours: Full-time
Working Pattern: Hybrid (at least two days per week at Watford office)
Job Description Summary
Based in Watford.
Job Description
As a Maintenance Controller, you’ll be responsible for the coordination of vehicle repairers and our suppliers to ensure a cost-effective process and to ensure a great customer experience.
About this Opportunity
As a Maintenance Controller you’ll be responsible for the co-ordination of vehicle repairers and our suppliers to ensure a cost effective process and to ensure a great customer experience.
About us
We’re an award-winning car leasing company who have been providing company car and tax-efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet-positive mobility and a brighter, more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars.
Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers.
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What you’ll need
- Extensive knowledge of the repair and maintenance of motor vehicles (Cars & LCV’s) both combustion engine & electric vehicles.
- Experience of working in a manufacturer’s franchised dealership in both workshop & service desk environments.
- Strong customer service orientation & telephone negotiation / persuasion skills.
- Excellent communication skills with a confident and polite telephone manner.
- Experience of working in a cost approval & audit function either in a lease co. or other similar organisation.
Additional useful experience
- The first point of resolution for vehicle-related topics e.g. Breakdown, SMR, Tyre replacement, downtime management.
- Ensuring calls are answered within required timescales, complete worksheets, monitor downtime cases, Tyre approvals and any other team activity is dealt with efficiently.
- Manage, approve and audit all SMR (service, maintenance & repair) and Tyre requests ensuring adherence to the Tusker Maintenance Policy.
- Ensure all transactions are approved at the lowest possible cost price to Tusker.
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About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose? Apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
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