The AA
Tyre Network Manager
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Company Description/ Business Unit
Location
Field role, predominantly covering the Midlands (Field Based)
Employment Type
Permanent
Why Join Us?
- Field-based role with regular travel to supplier and garage locations across the UK.
- Annual bonus, car allowance, and private medical insurance.
- Build, mobilise and manage a national tiered tyre fulfilment network supporting The AA’s roadside tyre proposition.
- Shape supplier strategy, service standards, and network performance as the proposition scales into future B2C and B2B channels.
- Work across Digital, Operations, technology, finance, legal, procurement, and customer teams, with broad exposure across the end-to-end proposition.
Company Description / Business Unit
For over a century, The AA has been keeping Britain moving. Today, millions of drivers trust us to be there when it matters most, and we're equally committed to supporting the people who make that possible. With a 4.5-star Glassdoor rating, we've built a culture where colleagues are empowered to grow, collaborate, and make a real impact for our customers on every journey. This has been recognized by Sunday Times “Best Places to Work” for the last two years.
This is the Job
This is a high-impact opportunity to help shape how The AA delivers its tyre proposition at national scale. As Tyre Network Manager, you’ll build, mobilise, and manage a tiered tyre fulfilment network that gives customers access to the right capacity, availability, and service quality when they need it.
You’ll help shape the network strategy, secure and manage supplier capacity across national and independent providers, and own network performance, governance, and continuous improvement. Working across Digital, Operations, and technology partners, you’ll also help embed suppliers into the tyre booking and fulfilment platform and support controlled pilots and phased scaling.
You’ll thrive here if you combine commercial judgement with hands-on delivery, use data to make informed network decisions, and build trusted relationships while holding partners to clear standards. Your work will help balance customer outcomes, service consistency, network availability, and commercial return as The AA’s tyre proposition grows.
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What Will I Be Doing?
- Deliver the strategic roadmap for a national tyre network, building the coverage, capacity, and opening-hour availability needed to support targeted tyre deflection volumes.
- Identify, assess, contract, onboard, and retain suppliers against agreed service and commercial criteria, creating a strong and sustainable provider network.
- Own the network proposition and operating standards, giving high-quality tyre providers a clear reason to join and remain within The AA network.
- Negotiate supplier terms, service levels, and contractual obligations, partnering with the Commercial Pricing Product Analyst to support customer pricing, margin, and rebate objectives.
- Manage supplier performance through reviews, scorecards, and corrective actions, improving availability, fulfilment speed, service quality, and customer outcomes.
- Establish accreditation, audit, and compliance processes, and design tier-routing principles that protect The AA brand while balancing throughput, customer ownership, and network availability.
- Partner across Digital, Operations, technology, contact-centre, and roadside teams to embed suppliers, resolve fulfilment exceptions, and use demand and performance data to close coverage gaps and support successful mobilisation and scaling.
What Do I Need?
You’ll Bring
- Substantial experience in network management, supplier management, commercial partnerships, or business development, ideally within tyres, automotive after sales, service, maintenance, and repair, or another distributed service network.
- Detailed understanding of garage, fast-fit, tyre, or automotive service networks and the operational factors that influence availability, fulfilment quality, and customer outcomes.
- Proven experience building, mobilising, or materially expanding a multi-supplier national network.
- Strong commercial and financial acumen, including supplier negotiation, rate structures, margin management, incentives, rebates, and performance-based commercial models.
- Strong supplier governance and stakeholder-management skills, with the confidence to hold partners to account and manage challenging performance conversations.
- An analytical, customer-focused approach, with experience using demand, capacity, geographic coverage, and operational performance data to inform decisions and deliver cross-functional improvements.
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Nice to Have
- Advanced Microsoft Excel and PowerPoint skills, with experience of supplier portals, booking platforms, or network management systems.
- A related business, commercial, or automotive qualification, or equivalent senior network-management experience.
- Experience designing and implementing service standards, accreditation, audit, and continuous-improvement frameworks.
Additional Information
Belonging at The AA
At The AA, we value the unique perspectives, experiences, and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected, and empowered to do their best work. Through our employee communities and inclusion initiatives, we’ve created opportunities for people to connect, share experiences, and influence positive change across the business. This is a place where your voice matters and where you can belong, grow, and succeed.
Driven by People, Rewarded by Benefits
We believe in rewarding our people. That's why we offer a comprehensive benefits package including:
- 25 days' annual leave plus bank holidays, the option to buy additional holiday.
- Up to 7% employer pension contribution.
- Free AA breakdown membership from Day One with 50% discount for family and friends, discounts on AA products including car and home insurance.
- 24/7 GP access and wellbeing support for you and your family.
- A wide range of employee discounts, including our popular car salary sacrifice scheme.
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