Costa Coffee
UAE - MENA Technical Manager
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Technical Manager - EMENA Franchise
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca‑Cola system. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
As our Technical Manager – EMENA Franchise you will take responsibility for technical governance and performance monitoring across the end-to-end supply chain in the MENA region, ensuring supplier and partner compliance with the Costa Quality Management System, Global Partner Technical Policy, and all legal requirements, with a clear focus on driving continuous improvement.
Our teams make a difference. Whether through bold brand building, inspiring product launches, developing compelling campaigns or supporting our partners on the ground, we stir up success together.
And as a Technical Manager - EMENA Franchise, there’s never been a better time to join.
So, why Costa?
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity — with some brilliant perks:
- Own a piece of Costa’s success through our Share Investment Plan (SIP)
- Annual discretionary bonus scheme
- Smart pension with employer matching up to 10%
- Costa Financial Support Fund
- 50% discount in Costa-owned stores and 25% off in participating stores
- Private medical cover
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No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
More perks here: https://bit.ly/costaperks
We’re proud to be a great place to work where everyone can bring their unique self. Our culture is built on our values — Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Technical Manager – EMENA Franchise means balancing strategy with hands on impact. You will:
- Lead technical assessments, reviews, and audits with franchise partners, using QMS performance data, technical reporting, and trend analysis to drive corrective actions, resolve escalations, strengthen governance, and embed a culture of continuous improvement.
- Manage technical, food safety, and quality escalations, leading investigations, root-cause analysis, and corrective actions to protect consumers and maintain Costa brand standards.
- Build strong cross-functional partnerships across Operations, Food & Beverage, Brand Excellence, and Retail Operations teams to embed technical standards and support operational excellence.
- Support technical commercialisation activities, ensuring products and suppliers consistently meet agreed quality and specification standards.
- Deliver technical training and coaching to partners, ensuring compliance with Costa’s QMS, policies, and legal requirements.
- Provide regional technical insight, contributing to governance, sustainability initiatives, technical concessions, and support the ongoing development of global technical strategy across EMENA
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Who you are
It’s your unique ingredients we’re interested in:
- Degree or HND in Food Science, Science, or a related discipline.
- Strong knowledge of food safety, hygiene, allergen management, HACCP, and food legislation.
- Experience managing supplier quality, product quality, and technical commercialisation processes.
- Qualified ISO Lead Auditor with knowledge of quality management systems such as ISO 9001, FSSC 22000, BRC, or IFS.
- Skilled in root cause analysis and continuous improvement methodologies, including Lean principles and problem-solving tools.
- Experience working across international markets, with the flexibility to travel and build relationships with global suppliers and partners.
Where you’ll work
Onsite, Dubai, UAE
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