BT Group
UCC Cisco Voice and Video Collaboration Specialist
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UCC Cisco Voice and Video Collaboration Specialist
Req ID: 60989
Job Function: Architecture Solution and Design
Posting Start Date: 24/07/2026
Posting End Date: 07/08/2026
Division: UK Business
Job Location: GBR Bristol - Assembly, GBR Chippenham Methuen Park House
Advertised Salary: Competitive + DV Bonus + Benefits
About The Role
As a customer solutions design specialist in our UK Secure Design practice, you will be working as a trusted industry partner to our defence customer and cross-functionally supporting internal business units (Sales, Business, Technology, Security and Operations), key stakeholders and externally facing third party technology providers as part of and reporting into the practice manager.
Underpinned by using robust ICT framework architecture, security principles, methodologies, industry best practices, and customer compliance policies. You will independently execute a range of workstreams in the creation of end-to-end Unified Communication and Collaboration technical designs. Ensuring that business requirements are successfully translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.
You will be part of an industry leading UK Secure Design team working closely with other architects, designers, technology experts, business managers and business analysts. Where you will bring your expertise and diverse experience to each challenge ensuring successful solution delivery across a vast variation in highly sensitive and unique opportunities and projects.
What You’ll Be Doing
- Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
- Manage and recommend on the technical direction and helps determine the optimum solution design for customers.
- Manage the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
- Drive the improvement of design and delivery capabilities for end-to-end technical solutions.
- Manage customer solution design engagement and statement of work creation, including any 3rd party deliverables.
- Facilitate the development of strong customer relationships at the senior level through providing specialist service design expertise and influencing the customer's service strategy and operational decisions.
- Drive consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity.
- Undertake customer migration planning and implementation.
- Coordinate impact assessments and design documentation updates.
- Resolve complex solution and service issues, leads root cause analysis, troubleshooting and escalation.
- Pursue the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
- Ensure the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design.
- Mentor other customer solution designers, helping to improve the team’s abilities by acting as a technical resource.
- Champion, continuously develop and share with team knowledge on emerging trends and changes in customer solution design.
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Essential Skills / Experience
- Eligibility for UKSV Developed Vetting clearance.
- Comprehensive knowledge and experience of on premise and cloud unified Communication technology architecture disciplines:
- Fixed voice telecommunications (PBX, carrier class VoIP/IPT and SIP)
- Video conferencing
- Enterprise mobility (4-5G, EMM, MDM)
- PaaS, SaaS Unified and telecommunications solutions
- Comprehensive knowledge and experience of telecommunication vendor technologies, solutions, and products (i.e., Cisco, Juniper, Ericsson, Nokia, F5 and Palo Alto).
- Comprehensive knowledge and hands on experience in designing, configuring, testing, and commissioning complex unified communication technologies.
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Desirable Skills / Experience
- Hold current UKSV Developed Vetting clearance.
- Preferably have the following professional training and/or accreditations
- Cisco technologies (CCNP – Voice and Video Collaboration)
- Ribbon technologies (SBC-ISP)
- VMware technologies (VCP-EUC)
- and any one of these:
- Avaya technologies (ACIS)
- Atos technologies (STI)
- VMware technologies (VCTA)
- Any other industry COTS unified communication technologies
- Proven commercial awareness to ensure CAPEX/OPEX costings of a proposed changed meets customer requirements.
- Experience of identifying risks, impact, mitigation, and problem-solving in complex unified communication solutions.
- Experienced in communicating complex unified communication technologies to key stakeholders with varying technical knowledge.
- Experienced in working within highly sensitive (T3) HM Government departments or agencies environments.
- Preferably working knowledge and experience in HMG MoD compliance and security policies.
- Self-starter who can work independently with minimal support and guidance.
- Model Based System Engineering (MBSE) trained & certified
- Secure by Design (SbD) knowledge or practical use
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:
- 10% on target annual bonus
- 25 days Holiday
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now.
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