Cameron Kennedy
UCITS Fund Operations & Investor Servicing Associate
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UCITS Fund Operations & Investor Servicing Associate
Location: London (Hybrid)
Type: Permanent, Full Time
About the company
Our client is a highly regarded global investment boutique managing global and emerging market equities for institutions, advisers and individuals worldwide. It is majority employee-owned, runs well over $100bn in client assets, and is known for independent thinking, a strong culture and a real focus on client outcomes.
The role
This is a broad, hands-on role in the London UCITS team. You’ll help shape and run investor operations and servicing across the firm’s UCITS fund range. You’ll work closely with Sales, Client Services, Marketing, Portfolio Operations, Compliance, Finance and Technology, and support the Fund Operations Director on day-to-day fund operations and wider strategic projects.
Key responsibilities
Third-party distribution
- Manage commission, platform, sub-TA and rebate accruals and payments for third-party distributors, agents and platforms
- Review the operational side of distributor and platform agreements with Sales
- Investigate anomalies, making sure invoices match the Transfer Agency register and nothing is double-counted
- Complete fund data templates for platforms, distributors and data vendors accurately and on time
- Act as subject-matter expert on UCITS intermediary projects
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Investor experience
- Oversee investor onboarding, account maintenance and dealing processes
- Monitor Salesforce cases so investor requests are handled quickly and accurately
- Review investor rebate calculations
- Support Sales with investor engagement
Fund operations and oversight
- Build strong relationships with UCITS service providers: ManCo, administrator, TA, depositary and data providers
- Identify gaps and put controls in place across service providers and internal teams
- Review monthly and quarterly investor trade reporting, and produce metrics and exception reports
- Report UCITS revenue and expenses, including forecasts, to Corporate Finance
- Help deliver new funds, share classes and pricing changes
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What you’ll bring
- A degree, ideally in Finance or Accounting
- 5+ years in UCITS fund operations or investor servicing in asset management
- Experience in the wholesale channel with UK and EMEA distributors, intermediaries and platforms
- Strong working relationships with Transfer Agents and Client Services teams
- Knowledge of industry data files such as Allfunds, openfunds (FE fundinfo), EMT, EPT and TPT
- Excellent attention to detail and the ability to manage competing deadlines
- A process-improvement mindset: standardisation, automation and controls
- Strong communication and project management skills
- Advanced Excel. Salesforce experience is a plus
- Flexibility to join meetings across global time zones
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