About You

Essential:

• Good written and oral English communication skills essential; ability to communicate with external bodies and the public is essential; good telephone manner; excellent standard of numeracy and literacy.
• Ability to lead and work within a small specialist team, in a multi-disciplined environment.
• Dependable, reliable and willing to work outside immediate specialisation and nominal office hours in order to ensure UKAB outputs are met.
• Can assess the need for change in own functional area and look for potential to make further efficiencies; flexible in adapting to changes in UKAB operating processes and procedures; understands modern IT methodologies and networking concepts, able to embrace new electronic ways of working and to assist others to adapt to change.
• Demonstrates flexible and efficient time management in order to achieve results.
• Able to motivate staff to meet delivery timelines; high degree of tact, diplomacy and confidentiality when dealing with members of the public over complex and sensitive issues in the public domain, and when dealing with managers at the highest levels of civilian and military authorities.
• Apply innovative thinking in order to overcome problems and drive efficiencies through critical challenge to normal working practices.
• Excellent knowledge of general office administration processes and procedures together with good organisational skills, knowledge of, and experience with, standard office software applications. Demonstrates an aptitude for IT/Web-based working.

Desirable:

• Staff managerial and training experience.
• Comfortable with Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams etc) and experience in operating shared electronic working areas – specifically Microsoft SharePoint.
• Experience working with budget management and procurement.

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance. To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. For this role this will need to be 5 years.

If you do not meet these requirements, we may not be able to accept your application.

For more information on CTC and SC clearance please visit - Vetting explained - GOV.UK

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Relocation & Property

The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations.

We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.

We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028. There are no planned changes to the arrangements for the Northolt office in the next 5 years.

Inclusive Recruitment

We are committed to building a diverse and inclusive workforce and welcome applications from all backgrounds. As a Disability Confident employer, candidates who meet the minimum requirements will be guaranteed an interview. Find out more about the Disability Confident Scheme. If you require any adjustments during the recruitment process, please let us know.

Use of Artificial Intelligence by candidates in the CAA recruitment process

We recognise that many of our candidates find Artificial Intelligence to be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected on that basis.

Working With Us

Explore What We Offer section on our careers website to find out about our benefits and how we support work-life balance.

Our Values

• Do The Right Thing
• Never Stop Learning
• Build Collaborative Relationships
• Respect Everyone – For more information please Click Here.

Closing Date: 09 October 2026

Interview Date: WC 19 October 2026 – RAF Northolt

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

No recruitment agencies please.