Requisition #2278

UK-Banking Centre Service Coordinator at Lakenheath, Full Time 35 Hrs. Weekly. Must be willing to travel and work at Mildenhall Banking Center as needed.

Hourly: ₤15.16–16.94 (These hourly ranges are aligned with the level of experience.)

Must be available to start ASAP.

M/F/D Male/Female/Diverse

PRINCIPAL ACCOUNTABILITIES

The Banking Center Service Coordinator will support the BC Operations Supervisor and/or Banking Center Manager in leading and developing BC Service Specialists by providing technical supervisory guidance to ensure qualified service is provided to customers by identifying needs and offering solutions from a range of standard products and services, while managing security, financial, and reputational risk. Assignments include more complex and non-routine tasks requiring problem resolution and handling loans of a more complicated or uncommon nature. Position responsibilities include all tasks and skills included in the Banking Center Service Specialist job description plus the below specified additional tasks.

I. General Tasks and Skills

• Coordinate and perform ATM servicing and replenishment.
• Assist in scheduling quarterly cash counts when needed and ensure proper staggering.
• Monitor actual USD and local currency cash usage for all cash drawers, and prepare and submit an ATM Cash Limit-Temporary Exception Request or BC Cash Over-Limit Form, when needed.
• Determine cash and financial paper needs and prepare and send order to Main Cash and the local bank, if applicable.
• Conduct Key & Combination and Financial Paper inventories under dual control as directed.
• Maintain local bank account, as applicable.
• Perform cash counts and submit Teller Difference Reports, when needed.
• Handle cash drawer difference resolution and coach associate if needed.
• Handle and resolve end of day center balancing issues.
• Review and ensure timely and accurate submission of Currency Transaction Reports and Transaction Review Forms.
• Prepare and maintenance Night Depository Agreements and accountability of ND containers.
• May be asked to follow up on general ledger items.
• Handle delinquent accounts, and ensure the timely submission of Potential Loss Accounts (PLA) documentation.
• Act as loan subject matter expert providing training and guidance to less experienced associates and handle loans of an uncommon or more complex nature (i.e., CD Secured, foreign automobile). Act as intermediate between the Global Loan Development Center (GLDC) and the customer when situations requiring further consultation occur.
• Action monthly reports, or review correctness of actions performed by other associates.
• Handle dormant accounts.
• Handle and resolve issues arising with organizational account holders.
• Provide guidance on the proper preparation of deceased customer and removal of joint account holder documentation.
• Prepare the center to open for business and secure the banking center at the end of the business day.
• Perform Associate Skills Checklist consistently and utilize coaching opportunities to ensure associates are demonstrating the expected Playbook behaviors and adhering to security and information protection guidelines.
• Instruct all staff on the proper use of banking center equipment, ensure equipment is functioning, and maintenance orders are requested in a timely manner.
• Review department logs/documentation to ensure accuracy and adherence to policies and procedures.
• Review processes and observe associates to ensure associates are practicing 100% dual control.
• Troubleshoot system issues with internal/external business partners.
• Perform records retention.
• Monitor and order supplies.
• May act as Attendance Administrator.
• Perform other reasonable duties as assigned.