Sanderson Design Group
UK Brands Distribution - Samples Operative
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At Sanderson Design Group
We are always looking for talented, ambitious, and motivated people to join our team.
Job Title – Samples Operative
Reports to – Samples Senior
Location – Milton Keynes
Department – Samples
Scope of Job – The role supports the end-to-end Samples operation at Milton Keynes, working flexibly across picking, packing, replenishment, sample production, cutting, labelling, sewing, machining, and despatch.
Purpose – To support the efficient operation of the Samples Department by producing, preparing, and despatching high-quality samples in line with agreed service, quality, safety, and productivity standards. The role works flexibly across the department and develops the skills needed to support changing operational priorities.
Responsibilities
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Pick, pack and dispatch
- Accurately pick, pack, and dispatch sample orders within agreed service levels and departmental KPIs.
- Check order details, quantities, presentation, and packaging before dispatch, escalating any discrepancies promptly.
- Support the handling of other sample-related requests in line with agreed processes.
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Sample production and replenishment
- Produce and replenish samples to the required specification, presentation, and quality standard.
- Become multi-skilled in cutting and labelling processes and work flexibly across production activities as required.
- Work to agreed departmental KPIs, including the target of maintaining performance above 99% where applicable.
- Monitor stock and work in progress, highlighting shortages, defects, or delays to the Samples Senior.
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Sewing and machining (if applicable)
- Operate overlocker and flatbed sewing machines safely and competently in line with approved working methods.
- Cut, overlock, and assemble square memo samples for the USA market.
- Produce show lengths, waterfalls, and representative travel lengths for UK and USA showrooms.
- Complete routine checks of equipment before use and report faults or maintenance requirements promptly.
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Quality, productivity, and continuous improvement
- Complete work accurately and right first time, maintaining the quality standards expected by the business and its brands.
- Identify and share practical ideas that improve safety, quality, efficiency, workflow, or service.
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Communication and teamwork
- Communicate clearly and promptly with colleagues, the Samples Senior, and Samples Manager regarding priorities, issues, and daily requirements.
- Work collaboratively with the wider Samples team and support colleagues across operational areas when needed.
- Liaise professionally with internal customers and marketing companies by email or telephone where required.
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Health, safety, and housekeeping
- Follow all health and safety procedures, safe systems of work, and equipment instructions.
- Report accidents, near misses, hazards, unsafe conditions, defects, and concerns without delay.
- Maintain a clean, organised, and safe working area and use any required personal protective equipment.
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General
- Complete training required for the role and maintain competence across assigned tasks and equipment.
- Carry out other reasonable duties within the scope and level of the role, as directed by the Samples Senior or Samples Manager.
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Measures of Success
- Orders, samples, and replenishment activity are completed accurately and within agreed KPIs and service levels.
- Quality standards are consistently achieved, with errors, rework, and waste kept to a minimum.
- Sewing, cutting, labelling, and other assigned equipment are operated safely and effectively.
- Health and safety requirements, standard operating procedures, and housekeeping expectations are followed.
- Positive and reliable contribution to team priorities, flexibility, and continuous improvement.
Connecting with Others
- Samples Senior
- Samples Manager
- Samples Department colleagues
- SDG2 colleagues
- UK and USA showroom/brand teams
- Other internal departments as required
Qualifications
- GCSEs, or equivalent, including English are desirable.
Experience & Skills
- Relevant training in sewing machine operation, warehouse activity, or safe manual handling is desirable. Role-specific training will be provided where required.
Behaviours
- Respectful: Treats others fairly, communicates professionally, and contributes to a safe and inclusive workplace.
- Imaginative: Looks for practical improvements and approaches problems with curiosity and initiative.
- Intrepid: Takes ownership, learns new skills, speaks up about concerns, and responds positively to changing priorities.
- Demonstrates reliability, accountability, teamwork, and a positive, quality-focused approach.
We are committed to providing equal opportunities to all and welcome applications from candidates with diverse backgrounds.
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