Marketing Props

• Where allocated, respond to prop requests, locate and reserve items, prepare them for collection, liaise with relevant contacts, and book returned items back into stock, updating locations or images where required.

Quality

• Complete appropriate checks at each stage of the process. Handle products carefully and raise any damage, defects, or concerns in line with the agreed process.
• Use relevant warehouse systems, scanners, and documentation accurately to record stock movements and maintain reliable information. This may include locating, reserving, tracking, booking out, and booking back in marketing props where required.

Communication and Teamwork

• Communicate clearly with colleagues, the Warehouse Senior, Warehouse Supervisor, and relevant internal teams.
• Work flexibly with others to support changing operational priorities and service levels.

Housekeeping

• Maintain a clean, tidy, and organized working area. Store equipment safely and contribute to effective workplace standards.

Health, Safety, and Wellbeing

• Follow all health and safety requirements, safe systems of work, and manual handling guidance. Use required personal protective equipment and report accidents, near misses, hazards, unsafe conditions, or damaged equipment immediately.

Continuous Improvement

• Contribute ideas that may improve safety, quality, accuracy, service, or efficiency and support agreed changes to working practices.

Learning and Flexibility

• Complete required training, maintain competence for allocated duties, and provide reasonable support across warehouse activities in line with skills, training, and business requirements.

Measures of Success

• Picking, put-away, packing, replenishment, goods-in, and dispatch activity is completed accurately and within agreed service levels.
• Errors, damage, discrepancies, and quality concerns are identified, recorded, and escalated promptly.
• Warehouse systems and records are accurate, and stock remains traceable.
• VNA, mechanical handling, and driving duties are completed safely and in line with authorization and procedures.
• Goods-in receipts and stock movements are processed within applicable operational standards.
• Work areas meet housekeeping requirements, and all health and safety procedures are followed.
• The postholder works flexibly across sites and activities and contributes positively to team performance and customer service.

Connecting with Others

• Warehouse Supervisor
• Warehouse colleagues
• Purchasing, Customer Services, Marketing, and other internal teams
• Couriers, drivers, and other external contacts

Qualifications

• A valid VNA license or recognized evidence of current competence is required where VNA operation forms part of the role.
• Appropriate license, training, and authorization are required before operating other mechanical handling equipment.
• A valid driving license appropriate to the company vehicle is required where driving duties form part of the role.
• A good standard of literacy and numeracy is required to understand instructions, complete records, and check quantities.

Experience & Skills

• Previous warehouse, distribution, manufacturing, or stock-handling experience is desirable.
• Experience of VNA or other mechanical handling equipment is required where relevant to the duties allocated.
• Able to follow procedures, instructions, and safe systems of work consistently.
• Good attention to detail and a strong commitment to accuracy, quality, and customer service.
• A logical and organized approach, with the ability to work to deadlines and changing priorities.
• Effective communication and teamwork skills.
• Basic digital skills and confidence using warehouse systems, scanners, email, and standard Microsoft applications, or the ability to learn them.
• Able to undertake the physical requirements of the role safely, including manual handling, standing, and moving goods, with appropriate equipment, training, and reasonable adjustments where applicable.

Behaviours

• Intrepid: Takes ownership of work, speaks up about safety or quality concerns, constructively challenges unsafe practice, and adapts positively to changing priorities.
• Imaginative: Looks for practical ways to improve safety, quality, service, and efficiency; approaches problems with a solution-focused mindset; and is open to learning new skills and ways of working.
• Respectful: Treats others with dignity and professionalism, listens to different perspectives, works collaboratively, and shows care for products, equipment, the workplace, and the environment.

We are committed to providing equal opportunities to all and welcome applications from candidates with diverse backgrounds.