Hays
UK Customer Services Manager
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Your New Role
This is a unique opportunity to join a growing business with a clear pathway to the UK Senior Leadership Team. Initially, you'll take ownership of the UK Customer Service and Order-to-Cash (OTC) function, leading a high-performing team and driving service excellence across both B2B and D2C channels.
Working closely with the current Head of Logistics & Customer Operations, you'll gain hands-on exposure to logistics, supply chain and distribution activities, preparing you to move into the Head of Logistics & Customer Operations role in 2027.
What You'll Need to Succeed
- Proven experience leading Customer Service and OTC teams within a B2B and/or D2C environment
- Strong SAP knowledge; Salesforce experience beneficial
- Experience driving process improvements, digitalisation or automation initiatives
- Excellent stakeholder management and people leadership skills
- Commercially minded with the ability to balance operational delivery and strategic thinking
- FMCG, food manufacturing or logistics experience would be advantageous
- Degree qualification in a relevant discipline desirable
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Key Responsibilities
- Lead and develop the UK Customer Service team
- Oversee the end-to-end Order-to-Cash process and key service KPIs
- Drive continuous improvement, digitalisation and AI-enabled efficiencies
- Support sales growth through excellent customer experience and commercial collaboration
- Partner with Sales, Finance, IT and Supply Chain teams to improve operational performance
- Participate in strategic logistics and supply chain projects
- Work alongside the current Head of Logistics & Customer Operations as part of a structured succession plan
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What You'll Get in Return
- A clearly defined route into a Head of Department and Senior Leadership Team role
- Structured mentoring and succession planning
- Exposure to strategic business decisions and transformation projects
- Hybrid working (2 days per week in the office)
What You Need to Do Now
If you're interested in this opportunity, click 'apply now' or contact us for a confidential discussion.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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