RCM
UK HGV Technician
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Job Description
SAGA Truck & Van is the leading Mercedes-Benz distributor in the United Kingdom, with a network of ten dealerships across Kent, Essex, Hertfordshire, and East England, employing over five hundred staff.
The SAGA Mercedes-Benz Story
The journey began in 1971 in western France, initially focused solely on commercial vehicles. Over the years, car and utility vehicle operations were added, and dealerships multiplied—first regionally until 2013, then nationally, before expanding internationally in 2019. In 2024, SAGA Mercedes-Benz expanded to England with the acquisition of 10 dealerships, previously owned by Sparshatt Truck and Van and Motus Truck & Van. Today, SAGA has an international presence (in France, Belgium, England, Switzerland, Liechtenstein, and the Czech Republic) and represents 70% of the RCM group’s revenue.
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To diagnose, service, repair and maintain Heavy Goods Vehicles (HGVs) to a high standard, ensuring all vehicles are safe, reliable, compliant with legal and manufacturer requirements, and maintained in accordance with company and Mercedes-Benz standards.
- Diagnose, repair, and maintain Heavy Goods Vehicles to the highest standards of quality and safety.
- Perform inspections, routine maintenance, and repairs on various truck models. Use your technical expertise to troubleshoot and resolve complex mechanical and electrical issues.
- Collaborate with the team to ensure efficient workflow and exceptional service delivery.
- Keep accurate records of work carried out and parts used, maintaining thorough documentation.
- Work collaboratively with colleagues and relevant departments to support an efficient workflow, minimize vehicle downtime and ensure a seamless experience for our customers.
- Provide clear and accurate technical information to colleagues and customers where required to support effective decision-making and the smooth progression of vehicle repairs.
- Ensure all tools, equipment and workshop facilities are used correctly and maintained in a safe and serviceable condition.
- Comply with all company policies, procedures and relevant legal requirements relating to vehicle maintenance, workshop operations and health and safety.
- Maintain a clean, safe and organised working environment.
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