activpayroll
UK Payroll Administrator
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Department: Operations
Location: Edinburgh, Scotland
Description
Our payroll operations are at the heart of our business, managing a portfolio of customers managing the delivery of end-to-end UK payrolls, ensuring that the service is consistently delivered accurately and on time while providing a best-in-class customer experience. Managing your own portfolio of customers, you'll act as a trusted partner and expert, supporting them to make sure they deliver for their people.
We have an office base in Edinburgh city centre and have adopted hybrid working of 2 days per week in the office and 3 working from home. We're happy to discuss how that might look for you as part of the hiring process.
On a typical day, you'll...
- Act as the primary point of contact for a diverse portfolio of payroll clients, providing a consistently high standard of service and building strong, trusted client relationships.
- Process end-to-end UK payrolls across a range of client sizes and levels of pay and payroll complexity, ensuring accuracy and compliance at every stage.
- Carry out thorough payroll checks and reconciliations, identifying and investigating discrepancies and ensuring any issues are resolved before payroll is finalised.
- Lead and chair regular client governance meetings to monitor progress, review performance, address issues and identify opportunities for continuous improvement.
- Prepare accurate and insightful monthly governance reports, highlighting key performance measures, issues, trends and actions.
- Maintain and regularly review payroll manuals, ensuring they remain accurate, relevant and aligned with current processes and client requirements.
- Prepare and maintain payroll calendars and checklists, ensuring all key deadlines, processes and controls are clearly documented and checking sheets are completed for every payroll.
- Respond to payroll queries from clients, partners and colleagues, investigating issues and providing timely resolutions wherever possible, while appropriately escalating more complex matters through the relevant internal channels.
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- Previous experience in a payroll bureau, accountancy practice or similar client-facing environment, ideally with responsibility for managing payrolls for multiple clients and providing a high standard of service and support.
- Proven experience processing UK payroll, with a good working knowledge of UK payroll legislation and processes, including PAYE, National Insurance, statutory payments, workplace pensions, payroll deductions, starters and leavers, payroll reconciliations and HMRC reporting requirements.
- A strong aptitude for numbers, with excellent numerical and analytical skills and ideally experience gained within a payroll, finance or accountancy environment.
- A genuine commitment to delivering an exceptional standard of customer service, with a proactive and professional approach to understanding and meeting client needs and a willingness to go the extra mile.
- Excellent attention to detail, with the ability to identify discrepancies, recognise when something does not look right and take ownership of issues through to resolution.
- Strong IT and systems skills, with confidence using payroll software, databases and Microsoft Office, particularly Microsoft Excel, and the ability to learn and adapt to new systems quickly.
- Highly organised, proactive and action-oriented, with the ability to manage competing priorities, work effectively under pressure and take ownership of tasks through to completion.
- A continuous improvement mindset, with the confidence to identify opportunities to improve processes, systems and ways of working for the benefit of both clients and colleagues.
- CIPP qualification or working towards a relevant payroll qualification would be advantageous.
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