Beazley
Underwriting Assistant - Hull & War
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General
Job Title: Underwriting Assistant
Division: Underwriting Operations
Reports To: As per Beazley Org Structure
Key Relationships: Underwriters, Brokers, Underwriting Assistants, UCO, and external clients and suppliers.
Job Summary
To assist the team in maintaining efficient underwriting operations processes and providing customer service to clients.
Objective of the Role
- To provide support and assistance to Underwriters by submission triage, reviewing new and renewal business, including quoting, rating, binding, and issuance support
- To manage account activities throughout the underwriting process
- To provide effective reporting on account portfolio
- To establish good internal and external relationships with clients and stakeholders
Key Responsibilities
Underwriting Support
- Entering / updating policy information in the policy admin system
- Gather information for new business and renewal quoting
- Liaise with Broker queries
- Prepare quote and rating tools for the Underwriter
- Data verification to ensure integrity and accuracy
- Produce quote documentation
- Photocopying, logging, scanning quotes and declinatures, filing as required
- Assist with risk analysis, consistent with underwriting guidelines
- Confirm pricing and binding conditions are met
- Issue new and renewal quotes, binders, and policies within company guidelines
- Handle midterm account management activities
- Interact with other teams at Beazley on matters affecting or related to accounts within the portfolio
- Attend underwriting training and meetings as appropriate
- Produce reports on accounts portfolio
- Help maintain team standards through supporting other underwriting assistants in achieving their service/quality levels and targets as required
- Prepare, generate and issue policy documents as required
- Oversee the process for administering mid-term adjustments as required
- Comply with all legal and regulatory requirements to ensure obligations are met
- Tax data entry into relevant systems if applicable to product line and region, as required
- London based UAs should be prepared to attend to box at Lloyds periodically to support Underwriters
- Support the underwriters and team leader as required
- Participate in ad-hoc project work periodically
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Broker/Client Interaction
- Provide professional service to brokers via email, telephone, and face to face
- Serve as the first point of contact for customer inquiries during the account life cycle
- Maintain and develop key relationships by responding to all client queries in a timely and accurate manner
General
It is important that within all your interactions both internally and externally you adhere Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers.
We Also Expect Beazley Employees To
- Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic that contributes to an internal environment of teamwork and promote a positive brand image and experience to our external customers.
- Comply with Beazley procedures, policies and regulations including the code of conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
- Display business ethics that uphold the interests of all our customers.
- Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
- Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
- Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.
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Personal Specification
This role requires someone result focused, self-motivated, flexible and enthusiastic. This role would be ideal for somebody with a professional approach to interact successfully with other clients, building relationships and an ability to negotiate with both internal and external parties.
Skills And Abilities
- Fluency in English and other languages based on regional business requirements
- Demonstrated ability to build relationships with a wide range of stakeholders
- Accurate and numerate
- Computer skills – good working knowledge of MS Office
- Strong analytical skills with excellent attention to detail
- Effective communication skills (written, verbal, active listening)
- Ability to manage time, meet deadlines and prioritize
- Capable and comfortable with high percentage of daily activities requiring data entry
Knowledge and Experience
- Proven administrative experience, preferably within the insurance or financial services sectors
- Proven background in accurate, high volume data entry
- Underwriting Assistant experience is advantageous
Competencies
- Achievement drive
- Analytical thinking
- Information seeking
- Customer focus
- Initiative
- Collaborative
- Problem solving
- Detail oriented
- Team working
- Time management
- Relationship development
- Effective communication
Aptitude and Disposition
- Result/outcome focused, self-motivated, flexible and enthusiastic
- Professional approach to interact successfully with managers/colleagues/external suppliers
- Values continuous personal and professional development
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