Chaucer Group
Underwriting Operations Assistant
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About Us
Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers, and property groups.
Headquartered in London, with international hubs in Copenhagen, Dubai, Miami, Dublin, Singapore, Sydney, and Bermuda, to be closer to our clients across the world. To learn more about us, please visit our website: www.chaucergroup.com.
Role
This role works within the Operations Business Partnering team, which is responsible for ensuring that Chaucer captures, processes, reports, and controls business data correctly and efficiently. The Team also has responsibility for managing third-party business partners involved in these data management processes.
This is an entry-level operations position that would suit someone interested in building an operations career in UK financial services.
Job Description
- Daily monitoring of dedicated mailbox ensuring all queries are answered within SLA
- KPI/CRM monitoring
- Completion of daybook entries and Wizards where necessary
- Attaching slips in the main workflow system and data enrichment
- Checking Charisma entries, investigating anomalies, and reporting on quality
- Coordinating exception reports and addressing issues using RCA
- Close liaison with Business Partners and Velonetic technicians
- General maintenance of policy history, which involves organization and filing
- Completion of pricing models
- Preparing and distributing weekly reports to other departments
- Assist in the maintenance, review, and updates to Business Partner procedure manuals
- Preparation of materials and attendance meetings as required by the Business Partner
- Answering queries from Chaucer’s outsourcing team
- Supporting Underwriting teams in daily tasks
- Debt analysis
- Liaison with other departments such as Reinsurance, Exposure Management & Compliance
- Support UAT as required
- Support ad hoc requests from the Head of Operations Business Partnering & Group Head of Operations
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Skills and Competencies
- Word & Excel - intermediate
- Flexible at all times
- Very good interpersonal skills
- Excellent organizational skills
- Work as part of a team
- Self-motivated
- Capable of working to a timetable when required
- Attention to detail and proper regard for accuracy
- Relevant general office administration experience (Desirable)
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Education
Essential
- GCSE (or equivalent) Maths and English.
- Further education qualifications (e.g. A-Levels, BTEC, NVQ, apprenticeship, or equivalent qualification/experience).
Desirable
- Degree or equivalent qualification or experience.
Why Join Chaucer?
Chaucer is a leading global insurer operating in both Lloyd's and company markets, helping industries worldwide manage risk—from nuclear, shipping, manufacturing, and property. Headquartered in London, with offices in Copenhagen, Bermuda, Sydney, Ireland, Miami, Dubai, and Singapore, we're close to our clients wherever they are.
We have shown strong financial success with our Gross Written Premiums growing from $1.4bn in 2019 to $3.5bn in 2024. Backed by strong teams, platforms, and client relationships, Chaucer is poised for continued success.
We offer:
- A flexible hybrid work model that supports individual and team needs.
- A diverse, inclusive culture that values people for who they are.
- Extensive, non-contributory benefits, including medical, life, and pension cover, flexible holidays, and wellbeing support.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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