Pro Global
Underwriting Support Assistant
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Pro Insurance is recruiting for Underwriting Support Assistants to join our growing team. This role will be working on a hybrid approach, with time split between home and in our London Office 3 days a week.
Responsibilities
This role will provide support to the Underwriting Support Managers and the Underwriting teams on a day to day basis. Responsibilities include, but not limited to:
- Submission clearance for new risks
- Supporting new brokers through the accreditation process
- Preparation of quote, certificate and policy documentation
- Managing and following up of any audit requirements
- Managing the instructions of new surveys and subsequent requirement monitoring
- Supporting new coverholders through the approval process
- Coverholder Bordereau chasing and management
- Ability to understand individual (re)insurance contract details such as notification requirements, security requirements, reinstatements, cancellation notices, etc. in order to provide reporting and management oversight.
- Ensure timeliness and accuracy of security requirements (LOCs (Letters of Credit) and Funds withheld) in support of the underwriting business.
- Understand underwriting support processes and systems and extract / manipulate submission related data from broker portals. Act as treaty statement liaison and monitor dual signature requirements
- Ensure all risk recording instructions are quality checked adopting ‘Right First Time’ prior to issuance to the offshore team and quality measures are reported and acted upon.
- Identification and transition of tasks from onshore to offshore teams
- Building and maintain excellent working relationships with the underwriting team ensuring that underwriting management are regularly communicated with and kept updated on appropriate operational issues.
- Team Workflows - Monitor the various workflow tools and ensure tasks are completed within appropriate timeframes.
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Skills and Experience
- Experience of relevant (re)insurance industry experience, ideally within Underwriting Community
- Excellent verbal and written communication skills
- Able to use discretion in working to resolve process issues that ensure the success of our established global outsourcing models
- Possess a continuous improvement mindset
- Ability to work flexibly in order to complete duties of the role, particularly during peak underwriting periods
- Proven ability to prioritise and organise effectively
- Proven ability to work with speed and accuracy, particularly under pressure
- Experience supporting work allocation and working to SLAs/tight deadlines
- Proven experience of building and maintaining good working relationships
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