Ingeus
Unexpected Findings Officer
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Company Description
Ingeus is a leading human services provider helping people, business, and communities thrive through employment, skills, and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.
Job Description
Ingeus is committed to delivering a safe, effective, and compliant service for customers and colleagues.
The Unexpected Findings Insight and Response Officer will provide focused oversight of Unexpected Findings arrangements across the Health Assessment Advisory Service Contract, supporting risk reduction, contractual compliance, clinical governance, and continuous service improvement.
The role will coordinate monitoring, reporting, analysis, and improvement activity to ensure Unexpected Findings processes are applied consistently, concerns are escalated appropriately, and learning is translated into measurable action.
The postholder will work with clinical, operational support, and governance stakeholders to strengthen insight, support safe customer pathways, and promote a culture of accountability, transparency, and continuous improvement. This also includes supporting wider clinical governance activities.
The role is open to professionally registered clinicians; however, professional registration or a clinical background is not essential, and applications are welcomed from both clinical and non-clinical candidates.
Accountabilities:
- Maintain oversight of reported Unexpected Findings, including themes, trends, risks, and emerging areas of concern.
- Monitor compliance with Unexpected Findings processes through regular review, audit, and data analysis.
- Record, track, and analyze Unexpected Findings data to identify learning, improvement opportunities, and risk mitigation actions.
- Produce clear reporting for the Clinical Governance Lead, Head of Clinical Standards, Head of Risk and Compliance, and other key stakeholders as required.
- Support the review, development, and implementation of Unexpected Findings processes, guidance, and agreed actions.
- Work across clinical, operational, and governance teams to promote consistent process application and continuous improvement.
- Liaise with internal and external stakeholders to support safe and efficient escalation, transition, and management of customer concerns or referrals.
- Attend relevant governance and operational meetings, summarize key actions, and support timely follow-through.
- Contribute to other clinical governance activities that support safe, effective, and compliant service delivery, including attendance and presentation at the Clinical Governance Accountability Board where required.
- Support collaboration with Ingeus Leadership Teams, DWP, and wider HAAS teams to align Unexpected Findings arrangements with relevant expectations.
- Handle sensitive and confidential information appropriately, escalating concerns in line with policy and professional boundaries.
- Undertake other reasonable activities as required to support safe and effective service delivery.
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Qualifications
Essential Criteria
Data, insight, and reporting
- Experience of managing, reviewing, or analyzing data to identify themes, trends, risks, and improvement opportunities.
- Ability to maintain accurate records and produce clear, timely reporting for senior stakeholders.
Governance, compliance, and risk
- Understanding of governance, compliance, audit, or risk management processes within a regulated or service delivery environment.
- Ability to monitor existing and emerging risks and escalate concerns appropriately.
Stakeholder working and communication
- Excellent written and verbal communication skills, with the ability to engage effectively with clinical, operational, and governance colleagues.
- Ability to work collaboratively across teams while maintaining clear ownership of actions and follow-through.
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Organisation and delivery
- Excellent organizational skills, including the ability to prioritize tasks, manage competing deadlines, and work flexibly.
- Strong attention to detail, sound judgement, and a proactive approach to problem-solving.
Professional behaviours
- Ability to lead by example and demonstrate accountability, discretion, and professionalism.
- Commitment to continuous learning, reflective practice, and personal development.
Desirable Experience
- Experience in healthcare governance/clinical governance
- Experience of working within the Health Assessment Advisory Service or a similar government contract environment.
Additional Information
At Ingeus, our culture is built on treating everyone with dignity, ensuring every individual feels valued, respected, and recognized for their contribution.
As a Disability Confident Employer, we understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach. Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us to discuss how we can support you.
Please note, we may shortlist and conduct interviews before the closing date, and we may close this role early if we receive enough applications.
Division: HAAS
Employment Type: Full Time / Permanent
Compensation: up to GBP 30000 - yearly
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