Lucid Support Services Ltd
Unified Communications Engineer
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RingCentral - Unified Communications Engineer
Duration: 2 Months Initially
Rate: £Inside IR35 Quotes
Location: Remote Working
Overview
We're looking for an experienced Unified Communications Engineer to support the deployment, configuration, and migration of RingCentral solutions across a range of customer environments. The successful candidate will have experience delivering voice and collaboration projects, working closely with customers to implement and migrate cloud telephony platforms. Whilst RingCentral experience is preferred, candidates with strong experience across platforms such as Mitel, Cisco, Gamma, 8x8, or Microsoft Teams Voice will also be considered.
Key Responsibilities
- Deploy and configure RingCentral cloud telephony solutions.
- Support customer migrations from legacy or alternative telephony platforms.
- Configure call routing, hunt groups, auto attendants, and user profiles.
- Assist with number porting and telephony cutover activities.
- Provide customer up-skill for RingCentral deployments.
- Troubleshoot and resolve technical issues during implementation and post-deployment support.
- Work directly with customers to gather requirements and provide technical guidance.
- Produce deployment documentation and handover materials.
- Support multiple concurrent customer projects.
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If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications, we are unable to contact every application.
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If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity, and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
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