Tended
Unique role for Engineering Supervisor (Rail)
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Implementation Lead – Engineering Supervisor Role
At Tended
About the Role
Are you an Engineering Supervisor (ES) looking for your next challenge and open to something slightly different? We’re seeking Implementation Leads to support the implementation of safety technology into the rail industry.
At Tended, we develop first-of-a-kind safety systems leveraging advanced technologies to transform rail worker safety. Our ground-breaking geofencing solution has been named a TIME’s Best Invention and featured on the Digital Leaders 100 list for Geospatial Initiative of the Year.
We’re a venture-backed scale-up backed by an exceptional team, collaborating with rail industry leaders to pioneer innovations ensuring rail workers return home safely. The company is growing rapidly, and we’re hiring Implementation Leads to support technology deployments across client sites along the East Coast Route.
Key Responsibilities
As an Implementation Lead, you’ll act as the critical bridge between Tended and our clients, guiding their teams through the smooth adoption of our technology on-site.
- Lead on-site deployments in close collaboration with Tended’s project managers to ensure seamless execution.
- Build strong, trusting relationships with client teams—excellent communication and interpersonal skills are essential.
- Develop deep product knowledge to coach users (with varied technical experience) through daily challenges, ensuring they operate independently.
- Monitor real-world usage on-site to identify value-added features and propose improvements for the development team.
- Require strong familiarity with the rail environment alongside Personal Track Safety (PTS) qualifications (or eligibility to obtain one).
- Be proactive, approachable, and a great culture fit.
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Work Pattern
This is a field-based role, primarily based on regular visits to client sites across the East Coast Route, with the remainder of the time worked remotely. Given deployments to shift workers, this is:
- A predominantly nightshift role (with weekend and bank holiday shifts).
- Demands flexibility to meet business needs and client requirements.
Support provided:
- Excellent travel, accommodation, and subsistence policies.
- Fatigue management guidelines.
- Time off in lieu.
- Full driving licence required.
Requirements
While we encourage applicants even if they don’t meet all requirements, here’s what we’re looking for:
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Essential
- Experience as an Engineering Supervisor (ES), Engineering Safety Adviser (ESA), Certificate of Safety (COSS), Site Agent, or equivalent on-site leadership role within the rail industry—or a related sector.
- Strong interpersonal and communication skills, with ability to influence site teams and align them with our product.
- Comfortable with technology, eager to develop a deep product understanding for on-site coaching.
- Meticulous attention to processes with a track record of precision in delivery.
- Proactive initiative, thinking outside the box to solve problems and improve efficiency.
Desirable (but not essential)
- Hands-on experience in deploying new technologies to diverse users (across various levels of tech literacy).
- Familiarity with project management tools.
- Basic exposure to project management disciplines, including:
- Planning, risk/dependency/issue management.
- Timelines, budgets, scope alignment.
- Deliverables and quality assurance.
- Some commercial experience, such as demonstrating project value to clients.
Ready to apply? If you’re passionate about improving rail safety and enjoy challengeable, field-driven roles, we’d love to hear from you!
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