Countrywide Mortgage Services
Unqualified or Qualified Trainee Mortgage Adviser
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Company Description
Countrywide Mortgage Services brings people and property together by supporting customers with their mortgage and protection needs throughout the home-buying journey. As part of Connells Group, one of the largest and most successful estate agency and property services providers in the UK, the business benefits from a network of over 1,200 branches. Being part of the UK’s largest mortgage broker offers team members strong career development opportunities, structured training, and a variety of progression paths. Countrywide Mortgage Services looks for motivated individuals seeking a long-term career rather than “just a job,” and provides a professional environment focused on customer service and performance.
Role Description
This full-time, on-site role is based in Hove and is open to both unqualified and qualified trainee mortgage advisers. The role involves:
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- Engaging with customers to understand their mortgage and protection needs
- Explaining available products and services
- Supporting them through the application process
- Learning to assess affordability, gather and verify documentation
- Ensuring that recommendations follow internal procedures and regulatory requirements under appropriate supervision
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Daily activities include:
- Managing appointments
- Maintaining accurate records in line with compliance standards
- Liaising with lenders and colleagues across the branch network
- Providing clear, timely updates to customers
As skills develop, the trainee will work towards achieving relevant mortgage adviser qualifications and taking on greater responsibility for advising customers directly.
Qualifications
- Strong customer service, relationship-building, and communication skills to support customers through complex financial decisions
- Sales awareness, results-focused mindset, and the ability to work towards targets in a professional, regulated environment
- Attention to detail, accuracy in documentation, and good organizational skills to manage multiple cases and deadlines
- Numeracy skills and the ability to understand basic financial concepts, affordability assessments, and lending criteria
- Comfort with using computer systems, CRM tools, and digital communication platforms in a fast-paced office setting
- Willingness to learn, take part in structured training, and work towards relevant mortgage qualifications (e.g., CeMAP or equivalent)
- Previous experience in financial services, estate agency, or customer-facing roles is beneficial but not essential
- Ability to work collaboratively with branch colleagues and follow regulatory and company compliance standards
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