About Us

URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands.

With stores in more than 10 European countries and a strong e-commerce presence, we’re driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do.

Role Summary

The role of an Asset Protection Advisor is to protect our people, profit and assets of URBN Europe. In addition, the expectation is that the role supports the goal of reducing Loss by identifying and preventing theft, fraud and non-compliance, providing a safe and secure environment for our staff and customers.

This role is based in our stores within London. This is not a Monday to Friday 9 to 5 role so you will be required to work in store for a mixture of days/lates/nights including weekend working, to suit the business risks and needs.

What You'll Be Doing

• Identifying any type of loss to the business by;
  • Deterring through excellent customer service
  • Managing shoplifting incidents in accordance with the company policy
  • Helping the business to understand and detect fraud
  • Detecting and gathering evidence of internal crime
  • Detecting process errors
  • Assuring compliance to physical security protocols (EAS/ intrusions/ CCTV)
• Ensure all cases are managed effectively by;
  • Producing accurate written statements and Incident Reports and ensure these are managed in line with internal guidelines.
  • Attending court on behalf of the company if required
  • Ensuring all reports conform with data protection regulations
  • Acting as a point of contact for law enforcement authorities where required
• Deliver accurate concise information to the stores and Brand Leader relating to stock loss, incidents and patterns to identify key process weaknesses.
• Make recommendations on cost effective opportunities to reduce loss, improve process and/or efficiency.
• Where process changes are approved, support with implementation, embedding and follow up.
• Support store teams with emergency response and procedures and escalate where necessary.
• Regularly support Asset Protection training programmes to ensure awareness and compliance to all store teams.
  • Verify if every new member of the store team has received an Asset Protection induction; for all trainings delivered ensure attendance has been recorded.
• Ensure all Asset Protection and Retail Operations policies and procedures are adhered to. Feedback any concerns and non-compliance to the appropriate business partners.
• Ensure all Physical Security and Asset Protection technical equipment is working effectively and used correctly. Troubleshoot and escalate faults where required in a timely manner.
• Communicate and collaborate with contractor guard services
• Liaise with and support other URBN Europe stores across all brands to share best practice and identify common issues.
• Represent URBN Europe at local Retail Crime Schemes and participate at meetings as appropriate.
• Continue to learn by taking part in both internal & external Asset Protection education and awareness programs.