X1 FT Urdu/Mirpuri/Punjabi position

Please note - Due to a genuine occupation need, and the demands of the service, we are only able to accept female applicants. The role involves working exclusively in a female patient environment specialising in labour, fertility, and gynaecology

About the Role

The Interpreting and Cultural Insight Link Worker will focus on providing high quality language and cultural support in all areas of the BWC Trust, including our specialist Children’s Hospital, Birmingham Women’s hospital. Familiar with an NHS setting, the post-holder will use their significant knowledge and experience to move from different medical subject matters throughout the day.

Responsibilities

• Work with all departments within the Trust, building key relationships with staff to ensure patients and families requiring an Interpreter have equal access to our services and Information.
• Be confident working with sensitive and complex information and have the skills and experience to know when to escalate concerns and how to access further support.
• Have knowledge and an advanced interest in Cultural Insight and the skills needed to recognise where staff, patients and families need support with bridging communication and Cultural awareness gaps. Working with staff to inform and advise on Cultural considerations and demonstrating an advanced awareness of when further support is needed to facilitate clear communication.
• Be part of the Interpreting and Cultural Insight Team. Working across all sites at BWC, in all specialties and divisions to provide a high standard of Language and Cultural Support.
• Follow patients and their families throughout their pathway and provide high quality and effective communication with staff.
• Work within the Trust’s health inequalities strategy to identify non-English speaking and limited English speaking patients and families who have complex needs and are not aware of services and support available to them.
• Access a variety of platforms to facilitate virtual interpreting sessions, including AccuRx, Zoom, MS Teams, Three way calls and any other virtual platform in order to provide language support.