London Central & West: Leading the future of unscheduled care
Urgent Care Service Team Leader
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Urgent Care Team Leader
The Urgent Care Team Leader supports the Urgent Care Service Manager in the operational planning, delivery, and development of the non-clinical components of the Integrated Urgent Care (IUC) and Out of Hours (OOH) services. This role involves multi-site working and a rota pattern aligned with service needs.
Working collaboratively with the Service Manager and other team leads, the post holder ensures that all service areas—including Primary Care Centres, Fleet, Quality & Compliance—are safe, well-resourced, and effectively managed. The Team Leader will also oversee additional service lines such as extended access, driving efficiencies and optimising workflows.
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Working Conditions
- Operates on a 9-week rolling rota
- 7.5 hours of work per day across a 5-day working week (including weekends)
- Scheduled between 8:00am and 10:00pm
- Includes a 1-in-9 rolling on-call rota
- On-call allowance of £200 per week
About LCW UCC
London Central & West Unscheduled Care Collaborative (LCW UCC) is one of London’s largest providers of Integrated Urgent Care services, including NHS 111 and GP Out of Hours, supporting a population of around 3.2 million. Established in 1994 from a local GP cooperative, LCW UCC is a Certified Social Enterprise and Community Benefit Society, ensuring resources are used to deliver and improve patient services.
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Key Facts about LCW UCC:
- Works in partnership with commissioners, acute and community trusts, GP federations, and other health and social care partners to develop integrated urgent care pathways.
- Services span multiple London boroughs, including urgent care centres, GP practices, a single point of referral service, and telemedicine support for care homes.
- Recognized for consistently high performance, patient safety, and compliance with best practice.
- Was the first London provider to launch a 24/7 Integrated Urgent Care service.
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