Royal United Hospitals Bath NHS Foundation Trust
Urology Booking Coordinator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Overview
This post is only open to internal applicants.
Urology Administrator
We are seeking a highly organised and proactive Urology Administrator to provide comprehensive administrative and clerical support to the Urology Department. The post holder will play a key role in coordinating patient appointments, preparing clinic documentation, maintaining accurate patient records on Endobase and other hospital systems, and supporting the smooth day-to-day operation of urology services.
Working closely with clinicians, nursing staff and multidisciplinary teams, you will ensure patients receive a high-quality service by managing referral and appointment pathways, monitoring waiting lists, and supporting the achievement of Referral to Treatment (RTT), DMO1 and outpatient performance targets. The role requires excellent communication, attention to detail and the ability to manage competing priorities within a busy healthcare environment.
The successful candidate will be committed to delivering a professional, patient-centred service, ensuring all records are maintained accurately, correspondence is processed in a timely manner, and administrative processes contribute to the efficient and effective delivery of urology care.
Main duties of the job
- Provide high-quality administrative and customer service support to patients, carers, GPs, and clinical teams.
- Managing outpatient appointments and waiting lists.
- Maintaining accurate patient records and data systems.
- Supporting clinic scheduling and capacity management.
- Handling enquiries sensitively and professionally.
- Ensuring patients are booked within Trust and national performance targets.
- Contributing to data quality.
- Supporting reception services.
- Complying with Trust policies and training requirements.
Working for our organisation
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17,600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we’re proud of.
We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!
Discover what it’s like to live and work in Bath, explore our RUH staff benefits, and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
Detailed Job Description And Main Responsibilities
This role provides administrative and booking support within the Urology Department. Full details of the duties, responsibilities and person specification can be found in the attached Job Description.
Person specification
Knowledge and experience
Essential criteria
- Ability to demonstrate any experience working in a customer focused environment.
- Ability to demonstrate confidence in dealing with the public by telephone.
Desirable criteria
- Previous experience in a healthcare environment.
Specific skills
Essential criteria
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Computer literate – experience of MS office programmes, including Word, Excel and Outlook.
- Personal organisational skills.
Desirable criteria
- Knowledge of Millennium.
Experience
Essential criteria
- Previous Urology administration experience in a healthcare setting.
Desirable criteria
- Previous experience working as a Booking Coordinator within a Urology service.
Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK
Applicant requirements
- You must have appropriate UK professional registration.
- The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.
Documents to download
Further details / informal visits contact
- Name: Cassandra Fox
- Job title: Performance & Operations Manager
- Email address: cassandra.fox2@nhs.net
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location