Aneurin Bevan University Health Board
Urology Scheduling Clerk- INTERNAL
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We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
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Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy. For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
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Job Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD
The Urology service is currently looking to appoint an enthusiastic and motivated individual to join our scheduling team. Based in the Royal Gwent Hospital and working closely with the Urology Clinicians to deliver effective scheduling of patients to Urology theatres and Outpatient treatments, supporting quality patient care and the delivery of patient focused targets.
The post holder will provide a comprehensive booking support service to Consultant and Residents within the service. This will include organising, planning and prioritising tasks and workload.
The post holder will be responsible for ensuring all protocols are adhered to and undertake appropriate action in necessary adhering to RTT rules.
The post holder will plan, prioritise and organise treatment lists, taking into account such matters as pre-assessment fitness, availability of equipment, clinicians, case mixes, etc. You must possess the ability to adjust accordingly in line with any changes, and to manage your own workload to defined departmental policies and procedures. A manager will be available for reference when required.
Each scheduler deals with a large volume of individual theatre and clinic lists, making the appropriate allocation of patients within defined timescales.
We are friendly and welcoming team and would love to hear from anyone who thrives in a busy environment with a can do attitude.
Main duties of the job
- Ensure cancer targets are achieved
- Ensure patients are prevented from breaching targets
- Clinic / theatre capacity is utilised and cancellations are kept to a minimum
- Regular communication with the Team Leader and Urology consultants and clinical nursing team.
- All appointments are booked within internal and national targets, including RTT and ‘Treat in Turn’
- Patient focused booking and direct patient booking are utilised to increase utilisation and reduce DNA rates
- Ensure an efficient telephone service is maintained
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
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Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.
Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.
We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.
We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.
Personal Attributes
Essential criteria
- Excellent communication skills
- Flexible to the needs of the service
- Accurate and methodical
Skills & Knowledge
Essential criteria
- Knowledge of WG guidelines
- Knowledge of Referral to Treatment Times
- Knowledge of Single Cancer Pathway Targets
Desirable criteria
- Detailed Knowledge of WPAS
- Detailed Knowledge of Clinical Workstation
- Knowledge of GDPR
Experience
Essential criteria
- Previous clerical experience
Desirable criteria
- Experience in dealing with the public
- Customer Service Experience
Good standard of education
Essential criteria
- GCSE Maths and English
- A levels or equivalent
- Degree or equivalent
- Computer Literate
- Detailed Knowledge of Microsoft Applications e.g Excel/Sharepoint
Desirable criteria
- Customer Service training
- Evidence of continuous professional development
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