Sytner Group
Used Car Retail Manager
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Company Description
Sytner Group is the UK’s largest dealership group, representing 25 automotive brands nationwide since 1968. The company’s success is driven by a strong “one team” ethos, where collaboration, respect, and inclusivity are central to how colleagues work together. Sytner Group aims to be known for delighting colleagues, customers, and manufacturers by listening, contributing, and celebrating success. With extensive experience in the specialist market, the group provides new cars, approved used cars, and comprehensive aftersales services. Team members are highly trained, enthusiastic, and committed to getting it right the first time and making every customer interaction special.
Role Description
The Used Car Retail Manager is a full-time, on-site role based in Maidenhead, responsible for leading the used car sales operation within the dealership. This role oversees the retail used car stock profile, pricing, and presentation to ensure vehicles are accurately marketed and ready for sale. Daily responsibilities include:
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- Managing the sales team
- Setting and monitoring performance targets
- Ensuring exceptional customer service throughout the purchasing journey
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The Used Car Retail Manager coordinates with other departments to manage part-exchanges, finance and insurance products, and compliance with company policies and regulatory requirements. The role also involves:
- Reporting on sales performance
- Forecasting
- Implementing initiatives to drive profitability, customer satisfaction, and repeat business
Qualifications
- Demonstrated experience in used car sales management or a similar automotive retail leadership role, with a strong track record of achieving sales and profit targets.
- Skills in team leadership, performance management, and coaching to support a motivated, high-performing sales team.
- Customer-focused mindset with strong communication, negotiation, and relationship-building abilities.
- Commercial awareness and analytical skills, including experience with pricing, stock management, and sales forecasting.
- Familiarity with finance and insurance products, regulatory compliance, and dealership processes.
- Proficiency with dealership management systems, CRM tools, and basic office software.
- Ability to work on-site in Maidenhead, with flexibility to support peak trading times, including evenings and weekends as required.
- Previous experience within a franchised dealership environment and a valid UK driving licence are highly advantageous.
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