TrustFord
Used Car Sales Executive
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Company Description
TrustFord is the world’s largest Ford dealer group, operating over 60 sites across the UK, including Northern Ireland and the Channel Islands. As part of Ford Retail Group and wholly owned by Ford Motor Company, TrustFord manages new and commercial Ford vehicle franchises and runs a multi-franchise operation for used cars, used commercial vehicles, aftersales, and parts. Ford Retail Group also operates Parts Plus and Quick Lane sites nationwide, providing extensive parts and service support. With over 3,000 team members in a wide range of roles, TrustFord offers diverse career pathways and development opportunities. Candidates can explore more about working at TrustFord and current vacancies via the dedicated careers site and employee-focused content.
Role Description
This full-time, on-site Used Car Sales Executive role is based in Mallusk. The role involves welcoming and engaging customers in the showroom, identifying their needs, and guiding them through the selection of suitable used vehicles. The Used Car Sales Executive will manage the full sales process, from presenting vehicles and arranging test drives to preparing quotations, supporting finance and insurance options, and completing all documentation accurately.
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Daily activities include:
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- Maintaining up-to-date product knowledge
- Ensuring vehicles are presented to a high standard
- Following up leads and enquiries
- Building long-term relationships with customers
The role also requires close collaboration with colleagues across sales, aftersales, and administration to deliver a seamless customer experience and achieve sales and customer satisfaction targets.
Qualifications
- Proven experience in automotive or retail sales, with strong customer service and relationship-building skills.
- Ability to understand customer needs, present suitable vehicle options, and explain features, benefits, and pricing clearly.
- Competence in handling sales administration, including documentation, compliance processes, and use of dealership IT systems.
- Comfortable discussing finance, insurance, and additional products in a transparent and ethical manner.
- Strong communication, negotiation, and influencing skills, with a professional and approachable manner.
- Motivated by achieving targets, able to manage time effectively, and work both independently and as part of a team.
- Full UK driving license and the ability to safely conduct test drives.
- Previous experience in the motor trade and knowledge of Ford vehicles or multi-brand used car operations is an advantage.
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