User Centred Design Principal

The right person for this role will do this by combining their design experience, leadership skills and industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the Public Sector.

Your role at Made Tech

• Collaborate with clients to understand their needs and provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech's wider capabilities and credentials
• Assess project performance as a part of the billable delivery team, QA design deliverables and outcomes, and ensure client satisfaction.
• Deliver design elements alongside client and Made Tech delivery teams
• Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to develop their careers
• Act as a UCD authority to provide oversight and ensure alignment with internal and industry best practices. Ensure engagement experience is captured and used to improve standards and contribute to Made Tech knowledge
• Work as part of a wider consulting team on large scale transformation and lead change projects in the public sector
• Participate in business development activities, including bids and pre-sales within the account, industry and practice. Coach team members on their contributions and oversee the relevant technical aspects of the proposal submission
• Undertake people management responsibilities, including performance reviews and professional development of your engagement and and practice colleagues
• Serve as a thought leader within Made Tech, our account engagements and the wider public sector and represent the company at industry events

Skills, Knowledge & Expertise

Throughout the interview, we’ll be assessing for skills in the following areas:

• Public sector understanding
• Senior client stakeholder engagement
• Leadership
• Commercial skills, growing our practice

You can find the full job description about the role on our handbook here:

At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our

talent team

if you’d like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies.

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.

Eligibility for SC requires 5 years' continuous UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.

Job Benefits

Our application process

For this role, you’ll first have an initial call with a member of our talent acquisition team.

We’ll then have a two-stage virtual interview process meeting with members of our Strategy & Design leadership team as well as our account leadership team.

Finally, you’ll have a chance to meet with a member of our exec team - we’re invested in helping you be a success here!

Support in applying

If you need this job description in another format, or other support in applying, please email talent@madetech.com.

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.

When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve put together

this blog

as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.

Life at Made Tech

We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from

our blog, where we talk about mental health, communities of practice and neurodiversity

(as well as our client work and best practice).

Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you’d like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know.

Benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

• 30 days Holiday
  • we offer 30 days of paid annual leave plus bank holidays
• Flexible Working Hours
  • we are flexible with what hours you work
• Flexible Parental Leave
  • we offer flexible parental leave options
• Remote Working
  • we offer part time remote working for all our staff
• Paid counselling
  • we offer paid counselling as well as financial and legal advice