Beam
User Enablement Specialist
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Senior Implementation Manager
At Beam, you get to do work that matters for the world. We’re solving the world's toughest social problems with an incredible team, tech, and AI 🚀. It’s not easy—nothing worth doing ever is.
Join a company at the forefront of social impact, driving first-of-its-kind positive change. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.
From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam. Our product, Beam Notes, helps frontline workers—from social workers and NHS clinicians to mental health practitioners and safeguarding specialists—save over 8 hours of admin per week. Nearly 100,000 frontline workers across the UK, US, and Australia now use it daily.
Enablement sits at the heart of Beam. You'll join the AI Adoption & Enablement Team, working directly with frontline users and their support teams.
About the Role
You’ll be the decision-maker overseeing the full implementation journey for a portfolio of accounts. From activation to sustained adoption, you’ll ensure every project runs smoothly, driving engagement and mitigating risks before they escalate.
Why it matters: By perfecting adoption strategies, we help turn every Beam deployment into a success story—faster access to tools, better support for frontline workers, and more meaningful impact where they matter most.
Responsibilities
Own Implementation End-to-End
- Take accounts from activation all the way through to sustained adoption.
- Run structured onboarding and implementation programs, hitting milestones and keeping timelines on track.
- Serve as the primary point of contact for users, stakeholders, and project managers throughout the process.
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Lead Engagement and Workshops
- Deliver high-energy, practical training sessions—live or remote.
- Host kick-off meetings, onboarding sessions, and structured training.
- When needed, travel across the UK to support in-person implementation moments.
- Ensure ongoing support through the pre, during, and post-training phases.
Monitor and Optimise Adoption
- Track usage dashboards and performance metrics (time-to-go-live, time-to-first-value, etc.).
- Detect early disengagement signals in accounts and take corrective action.
- Work proactively to remove blockers, mitigate risks, and keep launches on schedule.
Foster Collaboration Across Teams
- Coordinate closely with Customer Success, Product, and Engineering to keep implementations progressing.
- Feed user insights and challenges back to Product and CS to enhance tool effectiveness.
Build Scalable Onboarding Practices
- Improve guides, videos, and onboarding materials based on field observations.
- Contribute to scalable frameworks, such as:
- Implementation playbooks
- Best-practice templates
- Documentation updates
Requirements
We’re looking for someone who combines the natural ability to lead with warmth with a methodical approach to execution.
- Natural Facilitator – Teach technology confidently and make it feel accessible to those who initially felt indifferent or hesitant. Bring energy to every session, ensuring repeat groups stay engaged.
- Structured Project Manager – Own timelines, milestones, and risk management across multiple concurrent implementations without compromising quality.
- Empathetic and Patient – Recognise and overcome the unique challenges faced by frontline workers, simplifying complexity without belittling their expertise.
- Data-Driven – Comfortably interpret usage data and implementation dashboards, letting them guide focus and optimisation efforts.
- Adaptive and Organised – Handle multiple priorities, prioritise effectively, and guide users calmly through unexpected shifts until goals are met.
- Mission-Driven – You care about who uses the product (the impact it delivers for people in front of them) as much as the product itself.
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Perks and Culture
Our 200+ strong team works in a hybrid model, balancing 2–3 days in our lively Shoreditch space with remote flexibility. The office features:
- Rooftop views
- On-site barista
- ** Gymnasium**
Our success stories speak for themselves—we’ve won national awards (including a special honour from a former Queen), been named London’s 10 hottest startups by WIRED, and highlighted by LinkedIn as one of the Top 15 UK Startups. You’ll also work alongside senior leaders who’ve helped build icons like Booking.com, Calm, Shazam, and Dropbox.
Commitment to Inclusion
Beam believes in providing reasonable adjustments to ensure everyone has equal access during the hiring process.
If you require any special accommodations our team can arrange, let your Talent Partner know. Your wellbeing matters, and requests will not influence your candidacy.
Ready to shape impactful careers? We’re excited to hear from you.
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