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User Experience Researcher
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UX Researcher (Contract)
Overview
We're looking for an experienced UX Researcher to join a leading global retailer's digital product team on an initial 6-month contract (Inside IR35), with a strong likelihood of extension. This is a predominantly a WFH role, with occasional travel to Nottingham for workshops, stakeholder sessions and team meetings.
You'll work alongside Product Managers, UX Designers and Engineers to ensure product decisions are driven by genuine customer insight, helping deliver intuitive, user-centred digital experiences.
Contract Details
- Role: UX Researcher
- Contract: Initial 6 months
- IR35: Inside IR35
- Location: Predominantly remote with occasional travel to Nottingham for workshops and team meetings
- Start: ASAP
Key Responsibilities
- Lead end-to-end user research projects across multiple digital products.
- Plan and conduct a range of qualitative research activities including usability testing, interviews, surveys, contextual enquiry and card sorting.
- Work closely with Product Managers, Designers and Engineers to ensure research informs product strategy and prioritisation.
- Organise and facilitate user research sessions, ensuring stakeholders are actively involved throughout the process.
- Analyse qualitative and quantitative research findings, identifying actionable insights and customer pain points.
- Present findings through engaging reports, presentations and workshops tailored to a variety of stakeholders.
- Support product teams with evidence-based recommendations to shape product backlogs and roadmap decisions.
- Champion user-centred design across Agile product teams, embedding customer insight into day-to-day decision making.
- Facilitate insight-sharing sessions, collaborative workshops and playback sessions to build organisational understanding of customer behaviour.
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Required Experience
- Proven commercial experience as a UX/User Researcher leading research projects independently.
- Strong experience conducting behavioural research including usability testing, interviews, surveys, observational research and other qualitative methods.
- Experience analysing both qualitative and quantitative research data to produce clear, actionable recommendations.
- Ability to communicate complex findings confidently to technical and non-technical stakeholders.
- Experience working within Agile product teams alongside UX Designers and Product Managers.
- Excellent stakeholder management and workshop facilitation skills.
- Passion for understanding user behaviour and creating customer-centred digital products.
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Desirable
- Experience using interactive prototypes during usability testing.
- Familiarity with product analytics tools and quantitative research methods.
- Background in Psychology, Human Computer Interaction (HCI), Sociology or a related discipline.
- Experience working within large-scale digital transformation or enterprise product environments.
Interview Process
- Introductory call
- Interview including a practical research task
- Final discussion with the hiring team
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