TechNET
User Experience Researcher
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UX Researcher – Contract
Location: London (Hybrid – 3 days onsite per week)
Contract Duration: Up to 3 months
Start Date: ASAP
The Opportunity
TechNET IT has partnered with a globally recognised professional membership and standards organisation, operating across more than 140 countries with over 130,000 members and professionals worldwide, to recruit an experienced UX Researcher for a major digital transformation initiative.
The organisation is undertaking a programme to improve the end-to-end customer experience of ordering and paying for essential services and transactions across its global membership base. This is a complex, high-impact project involving international users, payment journeys and diverse stakeholder requirements.
We are seeking a highly organised Mixed-Methods UX Researcher with a strong qualitative focus, who can confidently manage stakeholders, prioritise research activities and turn complex insights into actionable recommendations.
Key Responsibilities
- Lead mixed-method UX research, with a strong emphasis on qualitative methodologies.
- Research and improve complex end-to-end customer journeys, particularly ordering, payments and transactional services.
- Identify user pain points across global markets, understanding regional differences and diverse customer needs.
- Independently plan, prioritise and execute research activities aligned with business objectives.
- Conduct user interviews, usability testing, discovery research and journey mapping.
- Collaborate with Product Managers, Service Designers, Business Analysts and technical specialists within agile delivery teams.
- Translate qualitative and quantitative findings into clear, actionable insights that influence product and service decisions.
- Manage senior stakeholders, communicate research outcomes effectively and challenge assumptions where necessary.
- Support service design activities, including customer journey maps, service blueprints and experience improvements.
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Essential Experience – Must Have
- Minimum 5 years' experience delivering UX or User Research within complex organisations or transformation programmes.
- Strong mixed-method research expertise, with a clear qualitative specialism.
- Proven experience researching complex end-to-end customer journeys, ideally involving ordering, payments or transactional services.
- Excellent stakeholder management and communication skills, with the ability to influence cross-functional teams.
- Strong organisational and research prioritisation skills, knowing what to research, when and why.
- Experience researching diverse or international user groups and navigating complex requirements.
- Proven ability to independently manage research from discovery through to synthesis and actionable recommendations.
- Experience working in agile, sprint-led environments alongside Product Managers, Service Designers and technical teams.
- Availability to work onsite in London approximately 3 days per week.
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Desirable Experience
- Experience researching payment journeys, checkout processes, membership platforms or transactional services.
- Background within professional services, membership organisations, financial services or regulated environments.
- Experience using UserTesting, Hotjar, Microsoft Clarity, Adobe Analytics or similar platforms.
- Knowledge of service design methodologies, journey mapping and service blueprints.
- Understanding of GDPR, inclusive research practices and AI-assisted research tools.
Why Apply?
This is an opportunity to join a large, internationally established organisation delivering a significant digital transformation programme.
- Your research will directly influence how thousands of professionals worldwide access, purchase and interact with essential services.
- If you're an experienced, hands-on UX Researcher who thrives in complex environments, enjoys stakeholder engagement and knows how to turn research into meaningful business improvements, we'd love to hear from you.
Apply today or contact TechNET IT for a confidential discussion.
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