Premier Inn
User Experience Researcher
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
At Whitbread, we're transforming our digital products to create seamless, customer-centred experiences across our brands. We're looking for an experienced User Experience Researcher to champion the voice of the customer and ensure every product decision is grounded in evidence, insight, and real user needs.
Working as part of our Digital Product team, you'll partner with Product Managers, Designers, Engineers, and Commercial stakeholders to uncover customer needs, validate solutions, and influence the future direction of our digital experiences.
Role: UX Researcher
Contract Type: Full time, Permanent
Location: Chancery Lane, London (Hybrid 3 days per week)
Why You’ll Love It Here
- Healthcare: Family BUPA healthcare
- 10% matched pension
- Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand
- Annual Incentive of up to 30% Bonus
Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you’ll be doing:
- You'll lead customer research across our digital products and journeys, ensuring that user needs and behaviours are at the heart of every product decision. From early-stage discovery through to delivery, you'll plan and conduct a range of qualitative and quantitative research activities, including user interviews, usability testing, surveys, behavioural analysis, and journey mapping.
- Working closely with Product Managers and Designers, you'll uncover opportunities, validate concepts, and help shape product strategy through evidence-based insights.
- As a trusted voice of the customer, you'll collaborate with cross-functional teams across Product, Design, Engineering, and Commercial functions to influence decision-making and improve customer outcomes.
- You'll translate complex findings into clear, actionable recommendations, create insight artefacts such as personas and customer journey maps, and help establish best-practice UX research standards, governance, and ways of working.
- You'll also champion accessibility, inclusive design, and continuous learning, ensuring customer insight drives both innovation and commercial success.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What you’ll need:
- Significant experience in UX Research within complex digital product environments.
- Strong expertise across both qualitative and quantitative research methodologies.
- Experience influencing product strategy and senior stakeholders through evidence-based insight.
- Knowledge of behavioural analytics platforms such as Google Analytics, Adobe Analytics, or Contentsquare.
- Experience building or developing UX research frameworks, tools, repositories, and ways of working.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location