Oliver Bernard
User Experience Researcher
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UX Research Operations Specialist (ResOps)
Location: Manchester, hybrid (3 days office / 2 days remote)
Salary: £50,000 - £55,000
We're partnering with a leading UK digital organisation to recruit a UX Research Operations Specialist. This is an exciting opportunity to shape and scale research operations within a mature product and UX function, enabling researchers to deliver high-quality insights efficiently and consistently.
The Role
You'll be responsible for improving the operational foundations of UX Research by optimising processes, tools, governance, participant management and knowledge sharing. Working closely with UX Researchers, Product, Design, Engineering, Legal and Compliance teams, you'll remove operational friction and help embed scalable, efficient ways of working.
Key Responsibilities
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- Improve and streamline UX research workflows and operational processes.
- Manage and optimise research tools, repositories and documentation.
- Support participant recruitment, scheduling and governance.
- Drive adoption of AI tools and automation to improve research efficiency.
- Ensure compliance with GDPR, research ethics and governance standards.
- Collaborate across Product, Design and Engineering to improve research visibility and impact.
- Define operational metrics and identify opportunities for continuous improvement.
About You
You'll have:
- Experience in UX Research Operations, UX Research, Product Operations or a similar digital environment.
- A strong understanding of research workflows, governance and participant management.
- Experience improving operational processes, systems and tooling.
- Excellent stakeholder management and organisational skills.
- A proactive mindset with a passion for continuous improvement.
- Experience with tools such as Dovetail, UserTesting, Maze, Qualtrics or similar research platforms is advantageous, as is an interest in AI, automation and research enablement.
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What's on Offer
- Hybrid working (3 days in Manchester office)
- Competitive salary between £50,000 - £55,000 p/a
- Generous pension contribution
- Private medical insurance
- Life assurance and income protection
- 25 days annual leave plus bank holidays
- Flexible benefits package
- Wellbeing support and retail discounts
If you're passionate about building scalable research operations and enabling high-performing UX teams, we'd love to hear from you.
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