Public Sector Resourcing
User Researcher
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Job Description: User Researcher (Inside IR35)
On behalf of UKRI, we are looking for a User Researcher (Inside IR35) for a 7 Month Hybrid contract with team visits to Bristol.
Role Overview
Working as part of a user-centred design team on REF29 Systems delivery, the user researcher will collaborate on user-centred design with service designers, interaction designers, and content designers, ensuring that the service being designed meets user needs. The user researcher will run user testing sessions, engaging user feedback and working with designers and the product manager to iterate designs to be simple and intuitive.
User research is undertaken on the entire end-to-end service, which includes policy, process, and ways of working in addition to digital user journeys to ensure that the service meets user and business needs.
Responsibilities
- Plan, design, and prepare a range of user research activities to support the design, development, and continuous improvement of services
- Carry out user research activities: from recruiting participants and preparing discussion guides, to running research sessions and analysing results
- Lead colleagues to analyse research data and synthesise clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour
- Communicate user research findings to help the team and wider organisation develop a deep understanding of users and their needs - including presentations at show-and-tells, designing and maintaining research outputs, and creating formal reports
- Work closely with the product manager, designers, and developers to turn user research findings into stories and actions that lead to valuable product and service features
- Contribute to the wider user research community, including presenting at meetups and writing blog posts
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Experience Required
- Experience and understanding of a range of user research methods
- The ability to understand what problem your team is trying to solve and plan and deliver user research activities to inform decision-making and action
- Experience and understanding of a range of user research methods, when to use those methods, and how to apply them correctly
- Experience and understanding of a range of techniques for analysis of research data, synthesis of findings, and presentation of clear findings so that colleagues can understand and use them
- A good understanding of the diversity of users, and the ability to include many types of users in appropriate research activities
- Experience of working with colleagues to plan and do continuous user research in a multidisciplinary team
- Experience of involving your team in research activities, and in analysis and synthesis
- Understanding, and ideally experience of, agile approaches
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Important Notes
- Please be aware that this role can only be worked within the UK and not overseas.
- Disability Confident: As a member of the Disability Confident Scheme, UKRI guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
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