FDM Group
User Researcher
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Job Title: Senior User Researcher
FDM is a global business and technology consultancy seeking a Senior User Researcher to work for our client within the Public Sector. This is initially a 6-month contract with very good prospects to extend and will be a hybrid role based in one of various locations across the UK such as Birmingham, Manchester, Leeds, Newcastle, Liverpool or Bristol.
Our client is seeking an experienced Senior User Researcher to deliver user insights that inform policy, service design, and product development. Working within multidisciplinary agile teams, you will conduct research across end-to-end user journeys, ensuring services are designed around user needs and supporting the delivery of accessible, high-quality digital services. This is an opportunity to influence service strategy, champion user-centred design practices, and drive evidence-based decision-making across complex programmes.
Responsibilities:
- Lead user research activities across complex digital services, ensuring alignment with organizational objectives.
- Design and deliver qualitative and quantitative research using appropriate methodologies across end-to-end user journeys.
- Analyse and synthesise research findings into actionable insights that support service improvements and strategic decisions.
- Collaborate with designers, developers, product managers, and service teams to embed user feedback into service delivery.
- Present research findings to stakeholders and senior leaders, influencing decision-making and promoting user-centred practices.
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About You
- Strong experience leading user research within agile, multidisciplinary teams, and digital service environments.
- Expertise in a range of user research methodologies and a proven ability to select the most effective approach for different challenges.
- Knowledge of accessibility standards, inclusive design principles, and user-centred design practices.
- Experience communicating research insights to senior stakeholders and running insight playback sessions that influence outcomes.
- Strong stakeholder management skills with the ability to mentor colleagues and build user research capability across teams.
- Previous experience delivering user research across complex services, ideally within the public sector or regulated environments.
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About Us
FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.
Diversity and Inclusion
FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by federal, provincial, or local laws.
Why Join Us
- Career coaching, mentoring, and access to upskilling throughout your entire FDM career.
- Assignments with global companies and opportunities to work abroad.
- Opportunity to re-skill and up-skill into new areas, develop non-linear career paths, and build a skillset within your field.
- Annual leave and workplace pension.
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