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User Researcher
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User Researcher – UK Government
Discovery – GDS
Outside IR35
£400–£440 per day
Remote
6 months
SR2 is recruiting for an experienced User Researcher to join a multidisciplinary digital team delivering a Discovery phase for a high-profile public sector programme.
Working within a GDS-aligned environment, you'll play a key role in ensuring that service decisions are driven by real user needs and evidence. You'll plan and deliver user research across a range of operational user groups, uncovering insights that shape future services, validate service hypotheses and influence product direction. Working closely with Service Designers, Business Analysts, Product Managers and UCD professionals, you'll help build a clear understanding of user behaviours, pain points and opportunities for improvement.
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The successful candidate will be confident planning and facilitating research activities, synthesising complex findings into actionable recommendations, and communicating insights to both technical and non-technical stakeholders.
Requirements:
- Proven experience delivering User Research within GDS Discovery phases or similar complex digital transformation programmes
- Strong qualitative research experience, including interviews, workshops and contextual research
- Experience researching complex operational services involving multiple user groups and stakeholders
- Strong ability to synthesise research into user needs, personas, epics and actionable recommendations
- Good understanding of accessibility, inclusive research practices and ethical handling of research data
- Excellent stakeholder management and communication skills, with experience working in multidisciplinary agile teams
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Please apply with a copy of your CV and Emma from SR2 will be in touch with suitable candidates regarding the next steps.
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