Public Sector Resourcing
User Researcher
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On behalf of the Cabinet Office we are looking for a User Researcher (Inside IR35) for a 6 month contract. Hybrid working with travel as and when required to either Bristol, Glasgow or Manchester.
The Cabinet Office supports the Prime Minister and ensures the effective running of government. The Cabinet Office is also the corporate headquarters for the government, in partnership with HM Treasury, and takes the lead in certain critical policy areas. More information about the Cabinet Office can be found on its website at: www.gov.uk/government/organisations/cabinet-office
About the Role
As a User Researcher you will independently lead on a wide range of user research activities within a multi-disciplinary delivery team. You will advocate for user research across a range of stakeholders and build the team’s user research capabilities into an effective, long-term service.
We have one post available in Manchester, Glasgow or Bristol to join our Enterprise Services function and deliver physical and infrastructure IT, including laptops, phones and Wifi. This is a complex area: we are stabilising our IT platform as well as improving it.
You will help improve the day-to-day working of up to 15,000 users, ensuring they get the most out of their IT.
Key Responsibilities
- Use a wide range of user research methods, help teams to adopt them to better understand changing user behaviour.
- Plan research for services with challenging user needs and complex user journeys while advocating for best practice.
- Understand and advise on a range of methods to analyse research data and synthesise findings, and engage sceptical colleagues in your analysis and synthesis.
- Help teams understand the diversity of users of our services, include those users in appropriate research activities and advocate inclusive practices for the team to ultimately deliver accessible services for all users.
- Align user research activities to inform strategic decision-making.
- Help inexperienced teams adopt user-centred practices and embed them into their Agile workflow.
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Essential Requirements
- An active SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. (Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.)
- Planning and delivering user research projects, including setting research methods and applying user-centred practices.
- Generating actionable insights despite constraints, ambiguity or users with complex needs.
- Presenting your research clearly to stakeholders and winning their buy-in.
- Prioritising your own workload while working across multiple projects at once.
Desirable Requirements
- Experience in IT related projects, preferably including infrastructure or hardware.
- Public Sector experience.
Important Notes
- Please be aware that this role can only be worked within the UK and not Overseas.
Disability Confident
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As a member of the Disability Confident Scheme, The Cabinet Office guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
Armed Forces Covenant
The Cabinet Office guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
Off Payroll Working in the Public Sector
In applying for this role, you acknowledge the following: "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
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