Amber Labs
User Researcher
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User Researcher
Employment: Permanent or 12-Month FTC
Location: Remote - UK
Clearance: Active SC Clearance Essential
About Amber Labs
Amber Labs is a people-first technology and digital transformation consultancy, delivering secure and scalable solutions across highly regulated environments, including UK Government. We pride ourselves on creating a collaborative, supportive and inclusive environment where people can share ideas, learn from one another and take ownership of their work.
You'll work alongside talented specialists across User Research, Service Design, Product, Data, Engineering and Delivery, giving you the opportunity to contribute to genuinely multidisciplinary teams.
The Role
We're looking for a User Researcher who can take ownership of research from planning and methodology selection through to analysis, synthesis and communicating insight. You'll help teams understand their users, identify needs and pain points, and turn research findings into actionable improvements to government services. You'll work across the GDS service lifecycle, supporting teams through Discovery, Alpha, Beta and Live.
What you'll be doing
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- Plan and deliver end-to-end user research.
- Conduct user interviews and usability testing.
- Carry out contextual inquiry and observational research.
- Use both qualitative and quantitative research methods.
- Conduct remote and in-person research.
- Synthesise complex research findings into clear, actionable insights.
- Collaborate with multidisciplinary Agile teams.
- Champion accessibility, inclusion and digital accessibility.
- Research with diverse, vulnerable and hard-to-reach user groups.
- Support delivery against the GDS Service Standard and GOV.UK Service Manual.
- Contribute to Discovery, Alpha, Beta and Live phases.
- Support Government Service Assessments where required.
You must have:
- Strong professional experience as a User Researcher.
- UK Government / public-sector digital delivery experience.
- GDS experience – essential.
- Familiarity with the GDS Service Standard and GOV.UK Service Manual.
- Experience working through Discovery, Alpha, Beta and/or Live.
- Experience delivering end-to-end User Research.
- Strong qualitative research experience.
- Experience with user interviews and usability testing.
- Experience with remote and in-person research.
- Experience working within Agile, multidisciplinary teams.
- Active SC Security Clearance – essential.
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We'd Particularly Like to see Candidates with experience of:
- Vulnerable, underserved or hard-to-reach users
- Health, benefits, justice or social care
- Accessibility and inclusive research
- Assisted digital research
- Trauma-informed research
- WCAG 2.2 and digital accessibility
- Government Service Assessments
- Cross-government collaboration
- Complex or highly regulated environments
Why Amber Labs?
- Work on high-impact UK Government programmes
- Join a genuinely collaborative and supportive team
- Work alongside experienced digital and technology specialists
- Apply your research skills to complex, meaningful challenges
- Develop your career within a growing technology consultancy
- Contribute to services that can make a real difference to people's lives
If you're an experienced User Researcher who wants to work on meaningful Government services alongside a supportive and collaborative team, we'd love to hear from you. Apply now or get in touch to find out more.
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