Ministry of Justice UK
User Researcher (Ref: 21819)
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Job Summary
This is a Nationally based role
Job Description
HM Courts and Tribunals Service
Job Title:
User Researcher
Grade:
SEO
Directorate:
Digital and Technology Services (DTS)
Location:
National (includes London)
Contract Type:
Permanent
Working Pattern:
Full-time/ Flexible Working
Introduction:
HM Courts & Tribunals Service is an agency of the Ministry of Justice. We support the running of courts and tribunals and their administration to ensure that justice can be delivered. We work on crucial services across family, civil, tribunals and crime. Our work plays a vital role to the delivery of justice, and covers a wide range of users from staff, judges to vulnerable users going through life changing legal procedures.
We are looking for talented people to join our existing team of exceptional researchers with our challenging, important and rewarding work.
We are part of HMCTS Digital and Technology Services (DTS), a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.
DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.
Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service
Job Description:
We are redesigning and rebuilding services around the needs of users. These changes cover digital services but also include the physical location and environment of courts and our telephony services.
The User Research team’s current focus is producing, through primary research, actionable insights that inform and then validate the organisation’s user experience design. The team also helps maintain fundamental design principles of being user led and adopts agile ways of working and continuous improvement in the delivery of transformed HMCTS services and products.
The team is made up of user researchers with a passion for driving the design and development of user experiences that fulfil HMCTS’s goal of being user-focused and evidence driven. Your research will touch on the lives of every type of citizen as well as a range of other users such as legal professionals and judges.
Key Responsibilities:
- Work independently on a multi-disciplinary team to design, plan and carry out research.
- Conduct user research using a range of research methods, selecting the appropriate method depending on the requirements of the programme.
- Source and procure participants and facilities to conduct user research activities, specifying requirements for user testing groups
- Test high level and specific aspects of a service, presenting research findings to help gain consensus and take action based on research findings.
- Generate new and useful insights related to HMCTS users for the project team and ensure where relevant that the insights influence design decisions.
- Communicate the insights gained from user research outputs to both the project team and wider stakeholders, helping to enhance organisational understanding of the users and drive decisions and actionable recommendations.
- Maintain and develop relationships across the product teams, guiding the team in understanding research findings and insights.
- Work within agile project teams, providing, to the team, a focus on user centred design.
- Be an advocate for research and user centred design within your team, using evidence drawn from data and research analysis to represent the user in product and design discussions
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You will be required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Essential Criteria:
To be successful in this post you will need to demonstrate the following:
- Demonstrable experience of conducting primary public-facing qualitative research, gained through a research role (such as market, social or user research)
- Experience of using the appropriate research methods to generate specific insights into user behaviour and needs
- Strong research and analytical skills, the ability to analyse multiple sources of data to produce clear recommendations and actionable insights
- Understanding of user-centred design principles and tools
- Experience of building and reaching consensus with stakeholders and working to improve stakeholder relationships using evidence
Desirable Criteria:
- Experience helping teams design and deliver accessible services that work for all users, and effectively including all kinds of users in research;
- Experience managing, executing and analysing usability test sessions
- Research experience in an agile development environment with user-centred design teams, designers and developers creating new digital products and services
- Experience of working with the courts and tribunals service, in the legal community or justice sector
Application Process:
This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the User-centred design roles job family and is a User researcher at user researcher level and carries the title User researcher in DTS. To be successful you’ll need to demonstrate evidence of working in a research role (this could be market research, social research or user research).
Stage 1 - Sift:
Experience – As demonstrated in your application form
- An anonymised CV, setting out your career history, key responsibilities and achievements. Your CV will be assessed against the essential criteria outlined within the Essential Skills section of this advert.
- A Statement of Suitability 750 words which should give us real life examples of how your skills and experience match those needed for this role. We recommend following the STAR
Please access the following link for guidance on how to apply - Application Guidance
Stage 2 - Interviews:
Successful candidates who passed the sift will be invited to interview via Microsoft Teams. At interview stage, you will be assessed against the following –Technical, Behaviours. Details can be found under the interview stage assessment section on the advert. For Behaviours you will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Leadership - Research management, leadership and assurance
- Changing and Improving - User research methods
- Seeing the Big Picture- Agile research practices
- Communicating and Influencing- Stakeholder relationship management
As part of the selection process, shortlisted candidates will be invited to deliver a presentation highlighting their technical skills, knowledge, and experience relevant to the person specification. A detailed presentation brief will be shared one week ahead of the interview.
For further guidance on the interview process please click here
Important information
Opportunities for development
HMCTS is committed to staff development and offers an extensive range of training and development opportunities, such as 6 development days a year.
You will have access to a wide range of tools to continually develop and enhance your skills, such as: access to Pluralsight digital skills platform, Microsoft Enterprise Initiative learning, Learning at Work Week, plus taught courses specific to your role.
Salary details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).
Travel Requirements
There will be a requirement to travel occasionally to any HMCTS site in line with business needs.
Reserve List:
HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.
Proud to Serve. Proud to keep justice going
HM Courts and Tribunals Service
Reserve List:
HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.
Proud to Serve. Proud to keep justice going
Person specification
Please Refer To The Job Description
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Changing and Improving
- Seeing the Big Picture
- Communicating and Influencing
Alongside your salary of £42,914, HM Courts and Tribunals Service contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
[Link: https://justicejobs.tal.net/
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