Fishawack Health
UX Consultant
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UX Consultant
Who are Fishawack Health?
Fishawack Health is the leading global commercialization partner for the modern life sciences era. Powered by a globe-spanning pack of strategic, creative, and scientific experts, we are driven to connect patients and healthcare professionals with the knowledge they need to live better lives.
By bringing together best-in-class capabilities from around the world, we empower our clients to navigate the most complex of ecosystems, while embarking on a faster, more efficient path to developing, launching, and growing their brands and portfolios.
Our internationally recognized, award-winning teams collaborate across operations in the UK (London, Brighton, Knutsford, Manchester, and Oxford) and USA (Evansville, New York, Philadelphia, Scottsdale, St. Louis, and San Diego).
About the role
At Fishawack Health, a Consultant (Experience) is primarily responsible for project delivery. They support Senior Consultants on the design and implementation of larger ‘Experience/UX’ projects and work independently on the delivery of smaller projects with minimal guidance or support from Senior Consultants. A Consultant (Experience) is an excellent practitioner of customer-centred methodologies that ‘define and design experiences that improve patient outcomes’.
As part of the role, you will be required to conduct customer research with Patients, Healthcare Professionals (HCPs), care service providers, KOLs, payers, and other stakeholders involved in the delivery of ‘experiences that improve patient outcomes’. Such research will develop insight to inform an evidence-based approach to experience solution design. The Consultant (Experience) will be able to validate solutions as part of a FWH team, with clients and target users via prototypes, simulations, customer testing, and co-design working sessions/workshops. Design solutions may then be delivered by multidisciplinary teams assembled from across FWH.
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The role therefore requires someone with an interest in collaborating with other areas of the business, to exploit internal capabilities and synergies, and thereby develop wider client business.
Relevant areas of experience include: Experience strategy, customer research, omnichannel customer journey design, digital ecosystem design, service design, facilitation of workshops (including an interest in ‘Design thinking’ and co-creation with internal clients), the design of websites & digital marketing destinations, digital tools, and mobile apps.
What you'll do
- Delivery of small to medium projects independently or with little or no guidance from senior consulting staff:
- Design and delivery of user research, including creation of: screener, discussion guide, moderation of sessions, data reduction, and analysis, and development of recommendations from insights and any other stimulus necessary to demonstrate the impact of findings. Project management.
- Creation of research/design artefacts such as customer journeys, personas, storyboards, use cases, service blueprints, or other design concepts to demonstrate a proposition or vision of a proposed solution.
- Design and run Experience/UX workshops on design, prioritization, and innovation.
- Understand and contribute to new project scoping, costing, approach/project design, timelines & scheduling for delivery.
- Work with recruiters to manage participants, organize logistics, selection, and implementation of any tools required for data gathering.
- Specify navigational structures, content maps, and information architectures.
- Develop sketches, Lo-Fi wireframes (as clickable artboards), to Hi-Fi interactive prototypes.
- Test concepts early and organize ‘experience testing’ in controlled market research-compliant ways.
- Understand and contribute to new project scoping, approach / project design, and scheduling for delivery.
- Create client-facing deliverables and guide less-experienced Associates in best practice.
- Review as an expert the digital and multichannel experience customers have with pharmaceutical healthcare brands.
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About you
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and experience required.)
- Experience in healthcare and/or pharma
- Experience/UX craft skills and business development/client management
- Experience in designing digital products, services, and understanding large-scale digital ecosystems
- Client facing and business development
- Master’s in human-Centred Design (preferred)
- 5+ years of experience as a practitioner (portfolio required)
Benefits
We offer a generous company pension, private medical insurance plus many other excellent employee benefits.
Reasonable adjustments
We'll consider any reasonable adjustments you'd like us to put in place in the interests of fairness and equal opportunities.
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