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Job Description
Purpose of the Role
To create best in class user experiences that are aligned to customer needs and drive optimal commercial and customer outcomes. Creating products and journeys that meet customers informational, functional, and emotional needs.
Accountabilities
- Conceptualisation, design, and implementation of user-centric digital banking products and experiences, ensuring alignment with customer needs, industry best practices, and business objectives.
- Monitoring impact of design post-launch through relevant CX metrics.
- Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences.
- Efficiently communicate design rationale and advocate for user-centered design principles.
- Advocate and champion Design Principles within the organisation.
- Development of interactive prototypes and wireframes to visualize design concepts and validate solutions. Iterate designs based on feedback, incorporating changing technical and business requirements and user feedback.
- Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product. Securing governance oversight and providing design assurance.
- User research, usability testing, and data analysis to gather insights into user behavior, preferences, and pain points. Utilize findings to inform design decisions and enhance the overall user experience and translate these into commercial and customer outcomes.
- Stay abreast of emerging trends, technologies, and design tools within the fintech and banking industry. Proactively identify opportunities for innovation and improvement in product design processes, tools, and methodologies.
Assistant Vice President Expectations
- To advise and influence decision making, contribute to policy development, and take responsibility for operational effectiveness.
- Collaborate closely with other functions/business divisions.
- Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver on work that impacts the whole business function.
- Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives, and determination of reward outcomes.
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Leadership Responsibilities
- Demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviors are:
- L – Listen and be authentic
- E – Energise and inspire
- A – Align across the enterprise
- D – Develop others
Individual Contributor Responsibilities
- Lead collaborative assignments and guide team members through structured assignments.
- Identify the need for the inclusion of other areas of specialization to complete assignments.
- Identify new directions for assignments and/or projects, identifying a combination of cross-functional methodologies or practices to meet required outcomes.
- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work done.
- Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organization sub-function.
- Collaborate with other areas of work, for business-aligned support areas to keep up to speed with business activity and the business strategy.
- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively.
- Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
- Influence or convince stakeholders to achieve outcomes.
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All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.
Join us at Barclays as a UX Designer
Where you will create best in class user experiences that are aligned to customer needs and drive optimal commercial and customer outcomes. Creating products and journeys that meet customers informational, functional, and emotional needs.
To be successful as UX Designer you should have experience with:
- Create copy within brand guidelines and global copy standards, ensuring consistency everywhere whilst demonstrating flawless attention to detail.
- Collaborating with a team of UX and UI Designers and colleagues to produce a world-class customer-led digital offering to the business.
- Act as a point of escalation within the Experience Design team, a go-to copy expert for the wider business, and a source of new improvement ideas, new business leads, and new relationships.
Some other highly valued skills may include:
- Work closely with stakeholders and product owners to explore and understand their business outcomes and produce concepts and designs that deliver those outcomes.
- Be a conceptual thinker, inspire, and educate colleagues and stakeholders.
- Proficient in popular UX software such as Figma, Adobe XD, Sketch, etc.
Assessment
You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.
Location
This role is based in Manchester.
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