Handelsbanken
UX Designer (CRM & Colleague Experience)
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Job Introduction
Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank’s decentralised way of working, delivering systems built for stability, trust, and long-term value.
We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity.
Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk.
We offer technologists the opportunity to build lasting careers, deepen their expertise, and contribute to meaningful change. We look for people who care about quality, security, long-term impact, and who want to shape the future of a relationship-led bank.
We also recognise that flexibility can support people to perform at their best, and that it looks different for everyone. While arrangements will depend on the requirements of the role and the needs of the business, we are open to having a conversation around what flexibility could look like for you.
Check our Handelsbanken website for further information
As a recognised leader in responsible banking, Handelsbanken is focused on driving positive outcomes for customers, colleagues and society, with a growing emphasis on sustainability, digital enablement and improving the colleague and customer experience.
Working within the Customer Lifecycle team responsible for Salesforce CRM, you will help shape the future colleague experience across our CRM. We are looking for an experienced UX or Product Designer with a strong track record designing complex digital products and operational workflows. Salesforce or enterprise CRM experience is valuable, but it is not essential. More important is strong end-to-end design experience, sound product judgement and the ability to work effectively within technical and platform constraints.
You will work closely with product, technology and business stakeholders to create colleague experiences that are intuitive, efficient and aligned to the needs of Handelsbanken's branch network. Experience in banking, financial services, another regulated industry or large-scale enterprise digital transformation would be particularly valuable.
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- Design end-to-end colleague experiences across Salesforce CRM and related platforms.
- Translate business requirements, operational challenges and user needs into clear workflows, journeys, prototypes and detailed designs.
- Partner with Product Managers, Business Analysts, Engineers, Architects and stakeholders to shape initiatives from discovery through to delivery.
- Lead design activities across the product lifecycle, including research, workshops, requirements exploration, concept development, prototyping and usability testing.
- Develop multiple solution options for complex problems and help stakeholders evaluate trade-offs and recommendations.
- Create high-quality wireframes, user journeys, service blueprints, interaction designs and production-ready specifications.
- Support engineering teams throughout delivery to ensure design intent is maintained and solutions meet user needs.
- Contribute to design standards, reusable patterns and continuous improvement of colleague experiences across the customer lifecycle estate.
- Help identify opportunities to simplify processes, reduce operational effort and improve employee productivity.
- Work within the constraints of regulated banking environments while maintaining a strong focus on usability and customer outcomes.
What we’re looking for
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
- Significant experience designing and delivering complex digital products, services or platforms.
- Proven experience taking products or capabilities from early concept and discovery through to implementation and live release.
- Strong product design expertise across user experience, interaction design, information architecture and service design.
- Experience designing workflow-heavy products, operational tooling or colleague-facing platforms.
- Strong stakeholder management skills and experience working with cross-functional teams.
- Ability to influence product direction through evidence, insight, prototyping and collaborative problem-solving.
- Working closely with Product Managers, Business Analysts, Engineers and Architects throughout the delivery lifecycle.
- Strong facilitation skills with experience leading workshops, design reviews and requirements-shaping activities.
- Proficiency in Figma and modern product design tools and techniques.
- Excellent communication skills with the ability to explain complex concepts to both technical and non-technical audiences.
- Experience working in banking, financial services or another regulated industry is highly desirable.
- Experience working with Salesforce or similar CRM platforms would be advantageous.
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Why join Handelsbanken
We want everyone at Handelsbanken to feel supported, motivated, and able to do great work. That’s why, alongside brilliant colleagues, meaningful work and training and development opportunities, we provide a variety of benefits designed with your wellbeing in mind.
In addition, there is a flexible benefits package with the key highlights detailed below.
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken Talent Acquisition Partners will be reviewing your details and will later organise a phone conversation if your experience aligns with our requirements, we will extend an invitation for you to participate in an interview.
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
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