You’ll take day-to-day responsibility for UX design activities, including hands-on creation of deliverables through all stages of the project including research, ideation, gathering and evaluation of customer needs and requirements, user journeys, prototyping from sketches to high fidelity, user interfaces and interaction design. All deliverables will need to meet or exceed the department’s quality standards and support Nationwide’s regulatory and compliance obligations.

You’ll help identify opportunities and shape solutions by using your UX design skills to create and deliver experiences and services that are engaging and meet the needs of those that interact with them.

We’ll need you to attend and contribute to workshops and interviews with members, colleagues, stakeholders and other subject matter experts, and present your work to peers and internal audiences.

You’ll work closely with senior designers and design specialists, using feedback and critique to improve design outcomes and build your craft.

About you

As a minimum requirement, you’ll have:

• Experience designing and delivering digital journeys in product teams, ideally across mobile app, internet bank or other customer-facing digital platforms
• The ability to translate business objectives, customer needs and technical constraints into effective, engaging and accessible customer-focused designs
• Experience documenting experiences through design workshops, personas, information architecture, sketches, wireframes, prototypes, usability test reports or other appropriate deliverables
• Good working knowledge of industry standard design tools and methods, such as Figma, FigJam, Miro, user testing and design thinking, with awareness of multi-platform, responsive or adaptive interfaces and design systems
• Good communication and stakeholder management skills, with the ability to collaborate confidently in multidisciplinary environments
• A pragmatic, analytical approach to balancing customer, business, regulatory and technical needs while managing multiple deliverables
• Comfortable using storytelling, critique and presenting to explain your thinking, listen to feedback and improve outcomes

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

QUALIFICATIONS

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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If you want to find out more about using AI in our recruitment process, please read more here [https://nationwide-jobs.co.uk/help-and-support].

Disability Confident

We’re not just guided by data, we’re driven