Handelsbanken
UX Designer (Salesforce)
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Job Introduction
Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank’s decentralised way of working, delivering systems built for stability, trust, and long-term value.
We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity.
Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk.
We offer technologists the opportunity to build lasting careers, deepen their expertise, and contribute to meaningful change. We look for people who care about quality, security, long-term impact, and who want to shape the future of a relationship-led bank.
We also recognise that flexibility can support people to perform at their best, and that it looks different for everyone. While arrangements will depend on the requirements of the role and the needs of the business, we are open to having a conversation around what flexibility could look like for you.
Check our Handelsbanken website for further information
As a recognised leader in responsible banking, Handelsbanken is focused on driving positive outcomes for customers, colleagues and society, with a growing emphasis on sustainability, digital enablement and improving the colleague and customer experience.
Working within the Customer Lifecycle team responsible for Salesforce CRM
You will act as the UX design subject matter expert across Salesforce product teams, helping shape the future colleague experience within the platform. The role requires an experienced designer who understands the trade-offs between Salesforce out-of-the-box functionality, configuration and customisation, and can make evidence-based design recommendations accordingly.
You will work closely with product, technology and business stakeholders to create colleague experiences that are intuitive, efficient and aligned to the needs of Handelsbanken's branch network. Success in this role requires the ability to design within platform constraints while maintaining a strong focus on usability, adoption and business outcomes.
Key Responsibilities
- Act as the UX and UI design lead for Salesforce CRM, applying expertise in Salesforce Lightning Design System, platform capabilities and design best practice.
- Design colleague-facing experiences that improve usability, adoption and decision-making, providing clear customer, workflow and risk context.
- Translate complex business processes, regulatory requirements and user needs into user journeys, information architecture, wireframes, prototypes and detailed UI designs.
- Work closely with product, technology and business stakeholders to shape solutions that balance user needs, business outcomes, risk requirements and delivery effort.
- Provide recommendations on the appropriate use of Salesforce out-of-the-box functionality, configuration and customisation, using evidence and design judgement to influence decisions.
- Define and evolve reusable Salesforce design patterns, standards and components to improve consistency and reduce design debt.
- Collaborate with developers to ensure designs are technically feasible and effectively implemented, including support for Lightning Web Components where required.
- Facilitate workshops and conduct user research, usability testing and colleague engagement activities to validate solutions and drive continuous improvement.
- Produce clear design artefacts and specifications, ensuring solutions meet accessibility, governance, regulatory and risk requirements.
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What We’re Looking For
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- Proven experience delivering end-to-end UX and UI design within Salesforce CRM or similarly complex enterprise workflow platforms.
- Strong understanding of Salesforce capabilities, Lightning Design System and the trade-offs between out-of-the-box functionality, configuration and customisation, including experience making evidence-based recommendations where standard Salesforce patterns do not adequately support user needs.
- Experience working with product, technology and delivery teams to shape solutions and discuss feasibility, effort, implementation considerations and delivery trade-offs.
- Strong product design, information architecture and interaction design skills across complex, data-rich workflows.
- Experience designing colleague-facing experiences within financial services, regulated environments, customer lifecycle, onboarding, case management or comparable domains.
- Experience designing complex operational, compliance, case management or decision-support workflows where users work with dense information, conditional logic and regulatory requirements.
- Experience working with operational users to understand workflow challenges and validate design solutions through research, usability testing and direct colleague engagement.
- Experience using qualitative and quantitative evidence to inform decisions, influence stakeholders and measure outcomes.
- Experience making evidence-based recommendations on when to use platform standards, configuration or targeted customisation to achieve better user and business outcomes.
- Understanding of design systems, component-based design and front-end concepts, including experience defining interaction behaviour and design specifications for custom components such as Lightning Web Components.
- Experience defining reusable design patterns, standards and components across multiple products, journeys or workstreams to improve consistency, scalability and long-term maintainability.
- Strong communication and stakeholder management skills, with the ability to challenge constructively, influence through evidence and build alignment across business, product and technology teams.
- A proactive and self-directed approach, with strong ownership, judgement and attention to detail.
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Why join Handelsbanken
We want everyone at Handelsbanken to feel supported, motivated, and able to do great work. That’s why, alongside brilliant colleagues, meaningful work and training and development opportunities, we provide a variety of benefits designed with your wellbeing in mind.
In addition, there is a flexible benefits package with the key highlights detailed below.
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken Talent Acquisition Partners will be reviewing your details and will later organise a phone conversation if your experience aligns with our requirements, we will extend an invitation for you to participate in an interview.
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
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