The Football Association
UX Designer
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UX Designers at The FA are responsible for shaping the user experience of digital products and services across our Digital Technology product portfolio. Working within agile, cross-functional product teams, you'll play a key role throughout the product lifecycle, from exploring and validating new ideas to continuously enhancing established products.
As a designer, you'll combine creativity, curiosity, and problem-solving to champion user-centred design. Using design-thinking techniques such as user research, wireframing, and prototyping, you'll help teams create intuitive, accessible, and impactful solutions that meet user needs and deliver meaningful business outcomes.
As part of our Product Design practice, you'll help ensure every experience meets high design and accessibility standards, while contributing to the evolution of our design principles and ways of working.
What will you be doing?
- Work as a UX Designer within a cross-functional product team, contributing throughout the product lifecycle from discovery through to delivery and continuous improvement.
- Lead discovery and problem-framing activities alongside Product and Research teams, exploring user needs, behaviours, and opportunities to bring the voice of the customer into decision-making.
- Design end-to-end user experiences across journeys, creating intuitive layouts, flows, and interaction patterns that balance user needs, business objectives, and technical constraints.
- Explore, test, and refine solutions using a range of design-thinking techniques, including journey mapping, wireframing, prototyping, usability testing, and user research.
- Collaborate closely with agile delivery teams, supporting implementation and ensuring a high-quality user experience throughout the development process.
- Represent the Product Design practice within your product team, ensuring outputs meet FA design standards, align with design principles, and adhere to accessibility guidelines and best practice.
- Executes additional tasks as required to meet the FA's changing priorities.
- Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
- As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
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What are we looking for?
Essential for the role:
- Experience working on design projects across the full product lifecycle, from initial concept design to continuous improvement of existing products.
- Comfortable working at different stages of the design process, whether conducting user research in the discovery phase or using design systems to create UI designs.
- Experience working as a UX designer in cross-functional, agile product teams. Comfortable collaborating with different functional areas, from product managers and engineers to other UX and UI designers.
- Infinitely curious about the user, always keen to understand their needs and pain points. Keeps the user at the centre of the design process while using problem-solving skills to design products that meet business objectives.
- Working knowledge of accessibility guidelines and standards, and applying these to design work.
- Uses communication skills to bring others on the journey, whether working with team members or presenting to stakeholders.
- Comfortable working on multiple tasks in parallel, managing time effectively to meet deadlines.
- Tools and software experience with the following:
- Apple Mac proficient
- Primary tools (strong working knowledge):
- Figma
- Miro
- User testing platforms
- MS Office
- Secondary tools:
- JIRA
Beneficial to have:
- Experience applying continuous discovery techniques to uncover user needs, validate assumptions, and identify opportunities for product improvement.
- Familiarity with AI-enabled design, research, or prototyping tools and an understanding of their opportunities and limitations.
- Experience working with product metrics, analytics, and behavioural data to identify opportunities and evaluate design outcomes.
- Experience contributing to or working with a design system to improve consistency and efficiency across products.
Important Note for Candidates
As part of your application, please upload a copy of your portfolio in the CV/Covering Letter section. The maximum file size is 20MB. If your portfolio exceeds this limit, please include a URL link to your portfolio within your CV or covering letter. Please note that applications submitted without a portfolio or portfolio link may not be considered.
What's in it for you?
We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.
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We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
- Free, nutritious lunches at Wembley Stadium and St. George's Park.
- Free private medical cover.
- A contributory pension scheme.
- An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave (based on a full-time, permanent contract).
- A hybrid working model which offers greater flexibility.
For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers.
Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.
We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
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