Royal Ballet and Opera
UX Research Associate
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Salary: Up to £36,000 per annum, based on skills and experience
Full time: 40 hours per week
Permanent position
Based in: Covent Garden, London
Prior to commencing your application, please review our application guide here.
The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.
The Royal Opera House describes the place we work, not who we are. The whole is always more than the sum of its parts – we may be a House, but three quarters of our audiences experience what we do outside this building. While our Covent Garden theatre is the nerve centre, the impact and influence of the organisation can be felt in every corner of the country, and around the world. Understanding our audience supports our mission to make ballet and opera for everyone.
We are seeking to recruit a UX Research Associate to join our Analytics and Insight Team. The postholder will work across the portfolio of RBO digital products to plan, run, and analyse user research activities to help us better understand user motivations and behaviours. Your findings will support the design, development, accessibility and continuous improvement of digital services in the wider context of a busy theatre and public space. In this post, you will be required to choose appropriate research tools and methods to suit different questions and collaborate with teams across the business to inspire design thinking and customer empathy in an agile, fast-paced, iterative environment.
The successful candidate will be a strong team player, with excellent interpersonal skills and the ability to advocate for user research to stakeholders. With an inquisitive mind and the desire to understand user needs, they will be focused on how we can best improve the user’s experience. They will be able to demonstrate:
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- An understanding of qualitative and quantitative research methods, appreciating their limitations and when to apply them appropriately
- Some experience facilitating and running research, in a digital, marketing, academic or other capacity
- Experience analysing outcomes and data to produce actionable findings
- Good track record in delivering accurate, high-quality work to deadlines and to required standards
- Some experience challenging current practice where data from user research supports the need for change
A relevant qualification or equivalent in HCI/Usability/Cognitive Psychology/Analytics or related field, or sufficient experience in order to be able to validate the tools and methodologies for each assignment will be highly regarded so please ensure you reference this in your application.
Please note, the skills we are looking for in this role may also be equivalent to: UX/CX Designer, UX/CX Analyst, User experience researcher, Product researcher or Insights analyst in other organisations.
The Royal Ballet and Opera is one of the UK’s leading arts organisations and our aim is to inspire imagination, ignite emotion and make the extraordinary for everyone. Equality, Diversity and Inclusion underpin all that we do. We want our people to be representative of the diversity in the UK. We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive.
We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.
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We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible.
The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices. Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising.
A full job description can be found here.
For more information about working with the Royal Ballet and Opera, please review the info pack here.
For a list of potential reasonable adjustments, please review this guidance document. If you have any access requirements for your application, please contact the RBO Recruitment Team on hr.recruitment@roh.org.uk
If you are applying as an internal candidate, you might find this guidance document helpful.
Closing date for applications: 11:59pm, Sunday 20th September 2026.
Interviews will take place over two stages – the first an initial online interview via MS Teams and the second in person at ROH Covent Garden. We aim to hold these w/c 28th September
To ensure a fair process, late applications will not be considered under any circumstances.
Applicants must have work authorisation for the UK. No agencies.
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